Service Assistant

Company Overview:
**Nikkiso Clean Energy & Industrial Gases** is a leading provider of cryogenic pumps, fueling stations, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Übersicht:
The Service Assistant will report to the Business Line Manager.

Verantwortungsbereiche:
**Essential Functions/Responsibilities**:

- Provide support to the service department
- Communication with client and potential customers
- Reporting to Clients
- Use ERP to invoice customers and ensure proper submittal to customers.
- Preparation of quotation for service activities, repair and spare parts
- Process customer orders in ERP:
a)new equipment orders

b)spare parts orders
- Invoicing
- Internal handling of spare part deliveries etc. (packing, transport,..)
- Preparation of service visits according to maintenance schedule for service contracts
- Assistance in documentation for spare part lists, maintenance schedule etc.
- Working together with the procurement team to purchase materials and outside processes at the highest quality, lowest possible cost, with consistent on-time delivery to meet schedules
- Expedite orders and requests as needed
- Maintain records related to items purchased, costs, delivery, quality, and inventory
- Prepare and submit quarterly customer reports as required.
- Complete customer supplier forms.
- Assist with customer training seminar
- Assist the quality assurance team
- Achieve service objectives by contributing relevant service information
- Promotes Customer Focus throughout the company
- Assists with QMS in areas of responsibility to help ensure alignment with ISO9001-2015
- Contributes to team effort by accomplishing related results as needed.
- Good communication skills, proven discipline to carry out assigned tasks with little supervision and proven “Team Player.

Qualifikationen:

- Customer focus
- Communication skills - verbal, written, listening, interpersonal.
- Relationship building skills.
- Organizational skills
- Attention to detail.
- Excellent Microsoft Office skills.
- Ability to use standard office equipment.
- Ability to handle a high volume of work in a timely manner with multiple interruptions.
- Familiarity with ERP systems preferred.
- Five (5) or more years of customer service experience (in an industrial equipment manufacturing environment preferred)
- Excellent verbal and written communication skills in English and German, any additional language is a plus
- Strong team player
- Excellent interpersonal relations, customer service, and written/oral communication skills
- High school diploma or relevant education preferred, technical profession
- Work in a manufacturing or industrial services company preferred.
- Accounting, purchase order, and customer service experience preferred.