Working Student Employee

vor 6 Monaten

Hamburg, Deutschland Haiilo GmbH Vollzeit

Haiilo is a 360° Employee Communications Platform that strengthens the cohesion, motivation and culture in organizations. With more than 1,000 international clients such as Salesforce, Asana, PWC and Google Cloud, we’re one of the largest global providers of employee communications software for companies to reach, engage and understand more than 3.5 million employees every day.

In order to provide both our employees and customers with the best possible support and to strengthen our team, we are looking for a passionate Working Student. You will join us in a cross functional role, in which you will be working in a 360 degree role across our Workplace Operations and Customer Success team in Hamburg. Together we will manage projects and tools that have an impact for all our globally dispersed locations, just as much as for our global customer base.

As our Working Student within Employee & Customer Experience, you enjoy taking care of a variety of support topics to make sure Haiilo staff and platform users are equipped with everything they need.It is your chance to enter an already grown and successful company while being able to still leave your visible footprint.

**Who you are**:

- **Must have**:You must be enrolled at a University - we care less about what you study and focus on what you want to achieve
- **Challenge accepted**: You are able to adjust quickly, as you will be working on a challenging variation of topics every week - #agile
- **Eager to develop**: You are keen to improve your skills and broaden your horizon? At Haiilo you can take matters into your own hands. Our growing company is constantly evolving and you can play a pivotal role
- **Ready to help**:Being approachable, reliable and friendly comes natural to you, as everyone should feel comfortable, when asking you for help
- **Communication skills**:You need to be fluent in German and English as our company language is English
- **Tech-savvy**: You should have knowledge and interest in digital products and software (in a cool scale-up tech company) and feel comfortable using Apple products
- **Innovative**:You should be self-driven, have an eye for optimising processes (with the help of AI;)) while seeing the bigger picture

**What you’ll do**:

- **Employee Support**: You will support us in managing our assets & software suite across our 5 office locations and support colleagues with both hardware and software issues e.g. access management, mobile device management, equipment shipping & retrieval
- **Customer Onboarding & Knowledge base**: Our product develops lightning fast, and so is the corresponding content. Keep our knowledge base up to date, maintain workshop materials, and bring in your own ideas to further improve them
- **Automation is key**: Keeping an eye on automation is crucial as we try to automate whatever we can, so that we can constantly improve our colleagues’ working days
- **“Need a helping hand?”**: Support at different on site events and ensure our daily office operations run smoothly
- **Project management**: We have a backlog of different projects we want to roll out in the near future and you will help us accomplish those.

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