Crew Leader

As **Crew Leader** at Moxy Dortmund, you are responsible for supervising the Crew Members and making sure that all the tasks are completed during every shift. Together with the other Crew Leaders, you divide the responsibilities for a certain department, for example the lobby and bar or the reception. During a shift, you regularly change departments, which means you perform a number of tasks during a shift.

During a shift, you check whether the Crew Members do their tasks on time and according to the guidelines as described in their checklists. You also provide customer care services, both in the hotel and online. Furthermore, you order stocks for food, beverages and housekeeping supplies so that everything needed is present in the hotel. This way you ensure that the hotel looks well maintained and the Crew Members are carrying out their work enjoyably.

In addition, you perform some administrative and organizational tasks. You prepare the schedules for the Crew Members, making sure all jobs are filled and indicating what tasks everyone should carry out. Furthermore, you organize projects assigned to you, for example a private event, and keep the Management informed abouth them.

You usually work as the only Crew Leader and with between three and five Crew Members per shift, depending on the size of the hotel. You report to your supervisor, the Assistant Hotel Manager (Assistant Captain).

**What is required?**
- Experience in hospitality
- Good knowledge of customer relations
- Good understanding of computer handling (Opera, MICROS)
- Good command of the German and English language
- Venturous, humble, helpful and approachable

**What will you get?**
- €2.500 - €3.000 gross per month (based on fulltime contract)
- 40-hour working week
- 25 vacation days
- Access to Marriott's Digital Learning Zone and in-house training opportunities

**Salary**: 2,500.00€ - 3,000.00€ per month

Work Location: In person