Corporate Field Service Technician

vor 2 Monaten

München, Deutschland Bang & Olufsen Vollzeit

**Are you ready to bring your technical expertise and passion for high-quality service to one of the world’s most iconic brands?**

At Bang & Olufsen, we’re not just looking for a technician, we’re seeking someone who will elevate the customer experience, ensuring our products remain a source of wonder and inspiration for years to come.

As part of our Corporate Field Service Team in Munich, you will support our customers on-site with various service requests regarding our televisions and speakers, as well as integrated audio systems. In doing so, you will work closely with local Bang & Olufsen dealers and our Service Manager DACH.

**Key responsibilities**:

- Undertake troubleshooting, system integrations, configurations, repairs and selected installations at customers’ private houses and in stores for our retailers 
- Provide 360° project support: planning, documentation, execution and follow-up in close cooperation with retail partners and our service team
- Coach and support local retail partners/installers on technical issues
- Provide technical assistance at Bang & Olufsen events
- Ensure high standards in direct cooperation with our Quality department at the HQ in Denmark
- Operate a small warehouse for loan products, spare parts, tools and installation material
- Attend regional sales team, service and retailer meetings

**What you bring**

To succeed in this position, you thrive in a highly independent role. You are a technical expert with excellent manners who knows how to provide great service to our customers - and confirm the high customer expectations in our brand and services.

Moreover, you:

- Are a skilled technician with extensive field service experience with AV and network solutions
- Bring competencies within system integration, connectivity, content providers, remote services, installation, configuration and systematic trouble shooting
- Have solid experience in executing on technical projects
- Have a customer-oriented mindset and strive for service excellence
- Are a team player who can easily collaborate with others
- Speak and write German and English
- Experience with Microsoft Office, specifically with Outlook and Teams

**What we offer**:
You will be part of an international team of field service technicians, where you will have the opportunity to work independently and continuously expand your technical skills. We support you with various training sessions on-site or in Denmark. Additionally, we provide you with a fully equipped service vehicle. Your area of responsibility will be in Munich and the surrounding area, with occasional customer visits in the Bavaria region.

With approximately 1.000 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

**Compensation**: Competitive salary and benefits package.
**Location**: Munich, Germany. 
**Start date**: As soon as possible. 
**Travel: Approx.** 80% to clients’ homes/businesses

**How to apply**

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.

Work Location: In person

Application Deadline: 15/11/2024
Expected Start Date: 01/01/2025

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