Technical Support Specialist

vor 5 Monaten


Hildesheim, Deutschland engaged & Company GmbH Vollzeit

**Highlights der Stelle**:

- Temporäres Austauschprogramm für Mitarbeiter
- Homeoffice
- Hunde willkommen

**Firmenprofil**:
Für einen der führenden E-Mail Cloud Security Provider in Deutschland suchen wir zum nächstmöglichen Zeitpunkt für den Standort Hildesheimeinen Technical Support Specialist (m/w/d) - 1st Level in Festanstellung.

Die Betreuung und Vermittlung sowie alle unsere weiteren Serviceleistungen sind für Sie als Bewerber*in kostenfrei.

**Aufgaben**:

- Überwachung der vom Unternehmen erbrachten Cloud Services und Mitarbeit der kontinuierlichen Verbesserung der Service-Qualität
- Analysieren und beseitigen auftretender Probleme der Vertriebspartner und Kunden
- Konfigurieren und analysieren von Services auf technischer Ebene
- Erstellen und pflegen der internen und externen Knowledgebase, FAQ und Dokumentation

**Rahmenbedingungen**:

- Unbefristete Festanstellung
- 30 Urlaubstage
- Flexible Arbeitszeiten
- Homeoffice
- Leistungsgerechtes Gehalt
- Zuschuss für betriebliche Altersvorsorge
- Prämie für jede erfolgreiche Kandidatenempfehlung
- Be-Active Bonus
- Umfangreiches Onboarding
- Temporäres Austauschprogramm für Mitarbeiter
- Kein Dress Code
- Regelmäßige globale Update Meetings mit leckerer Pizza oder Donuts für alle Büros
- Regelmäßige Teamevents
- Office Hunde sind herzlich willkommen
- Parkplätze

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- Montag bis Freitag

Arbeitsort: Vor Ort



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