Technical Support Specialist
vor 5 Monaten
**Highlights der Stelle**:
- Temporäres Austauschprogramm für Mitarbeiter
- Homeoffice
- Hunde willkommen
**Firmenprofil**:
Für einen der führenden E-Mail Cloud Security Provider in Deutschland suchen wir zum nächstmöglichen Zeitpunkt für den Standort Hildesheimeinen Technical Support Specialist (m/w/d) - 1st Level in Festanstellung.
Die Betreuung und Vermittlung sowie alle unsere weiteren Serviceleistungen sind für Sie als Bewerber*in kostenfrei.
**Aufgaben**:
- Überwachung der vom Unternehmen erbrachten Cloud Services und Mitarbeit der kontinuierlichen Verbesserung der Service-Qualität
- Analysieren und beseitigen auftretender Probleme der Vertriebspartner und Kunden
- Konfigurieren und analysieren von Services auf technischer Ebene
- Erstellen und pflegen der internen und externen Knowledgebase, FAQ und Dokumentation
**Rahmenbedingungen**:
- Unbefristete Festanstellung
- 30 Urlaubstage
- Flexible Arbeitszeiten
- Homeoffice
- Leistungsgerechtes Gehalt
- Zuschuss für betriebliche Altersvorsorge
- Prämie für jede erfolgreiche Kandidatenempfehlung
- Be-Active Bonus
- Umfangreiches Onboarding
- Temporäres Austauschprogramm für Mitarbeiter
- Kein Dress Code
- Regelmäßige globale Update Meetings mit leckerer Pizza oder Donuts für alle Büros
- Regelmäßige Teamevents
- Office Hunde sind herzlich willkommen
- Parkplätze
Art der Stelle: Vollzeit, Festanstellung
Arbeitszeiten:
- Montag bis Freitag
Arbeitsort: Vor Ort
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