Deskside Technician > Merkenich, Cologne

vor 1 Monat

Duesseldorf, Deutschland Infoplus Technologies GmbH Vollzeit

**Job Duties**

**Engineering Workstation (EWS) Support**

Provide 2nd level support to all Windows based EWS machines

**Hardware Issues**

Visiting workstation to fault find hardware issues to major component level, e.g. Monitor, CPU, Memory, hard disc.
- Installation and workstation (re)build for critical incidents and escalated issues from 1st level.
- Identify and remove bad path entries from user environment causing performance issues.
- Account creation and management
- Manage controlled shut down of EWS workstations when there are planned power outages
- Oversee Software installation by external team.
- Provide access and document process ensuring ability to repeat if necessary.
- Develop Knowledge articles for internal team informing how to resolve common issues

**Print
- and MOS dept (Media Office Support) - Client Administration**

**Print Shop and MOS dept. related command assistance**

Diagnosing any reasons why user environment is causing problems.

e.g. missing files, invalid builds, incomplete build/staging and improper / conflicting user settings.

Ensure that all services are compliant with applicable Company Policies & Procedures, e.g. the Information Security Policy (ISP).

Comply with all relevant Security & Controls processes for the Services as required. These shall include, but not be limited to, Risk Assessments, ACR, ICR, iSCRP, OIC, support for GAO Audits, AFR and staff training.

Stage Clients

Conducting checks and audits on regular or ad hoc basis as appropriate for server security.
Security Compliance, implementation of security tools & ensure compliance with ISP.

Resolve issues identified through reviews, identify follow up action required and manage issues through to resolution.

Work with business customers to identify, develop, & maintain a structure in relation to directories, data storage and files ownership.

**Applications**

Oversee Software installation by external suppliers.

Provide access and document process ensuring ability to repeat if necessary.

Install Print Shop specific software as required.

Updating license files

Installing Company Standard Application updates

Software Audit Conduct the Annual S/W Audit

Manage the S/W Audit Process

Annual SCRPs for Print-Shop and MOS Servers in PD

Run scripts on all Print Shop and MOS clients on request.

**Essential Requirements**

A professional demeanor and strong customer service/consulting/training skills

3+ years IT support experience, ideally in an engineering workstation support and client administration

Experience with troubleshooting/repairing desktop and laptop hardware

Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets

Strong understanding of MAC operating system and troubleshooting skills

Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)

Strong Microsoft operating system troubleshooting skills

Strong problem solving and critical thinking skills

Experience performing remote control of PCs

Understanding of networks and telecoms

Strong written and verbal communication skills

Must be self-motivated and the ability to work independently with mínimal supervision

Excellent time management skills

Must be detail and process oriented

Must be able to pass a background security check

Valid driver’s license and reliable transportation

Certificate on windows server, system administration

Experience with ticketing systems (BMC, Remedy etc.)

Experience supporting executives

Experience with MAC & iOS

Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

Video conferencing knowledge

SCCM experience

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- 8-Stunden-Schicht
- Montag bis Freitag

Arbeitsort: Ein Arbeitsort

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