Technical Support Representative Frankfurt

vor 3 Monaten

Frankfurt am Main, Deutschland The Church of Jesus Christ of Latter-day Saints Vollzeit

This position is an intermediate level professional role that provides user support in operating, maintaining and troubleshooting hardware and software assigned to organization employees to help them accomplish their work. This position requires self-motivation and self-management of work with strong interpersonal skills to meet with users in a face-to-face environment. This is an individual contributor role.

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
- Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Provide case status updates to management and end-users.
- Support and maintain effective relationships with users.
- Develop, document, and implement standard operating procedures and customer service guidelines related to IT support.
- Prioritize, understand, and respond to service:( requests/incident tickets based on the business impact.
- Recognize ticket requests requiring greater expertise and escalate them appropriately.
- Assist others in analyzing and evaluating client-side system malfunctions and take appropriate action as directed.
- Decommission client-side assets as outlined by policy; coordinate and execute the surplus of hardware assets.
- Perform audit tasks as directed by management.
- Image and configure equipment to design specifications.
- Perform assigned software and device maintenance and upgrades and document changes made.
- Create problem records, test patches, and validate the functionality of automated processes.
- Provide operational feedback to management, reporting any inaccuracies or incorrect data.
- Execute assignments by following established procedures using a limited degree of creativity and latitude as necessary.
- Assist with fixed asset procedures by receiving and tagging hardware.
- Interact with customers in a helpful and positive manner, with customer satisfaction as the objective.
- Comply with applicable industry regulatory requirements (e.g., HIPPA, PCI DSS, security requirements).
- Perform backup/data transfers.
- Provision/de-provision VOIP desk phones.
- Organize and schedule incidents and requests for deskside support team.
- Occasional travel is required.
- Associate's Degree in related field or equivalent professional experience.
- Working knowledge of a variety of operating systems, hardware platforms and technical disciplines; supported hardware and software including Windows and Mac platforms with the aptitude to troubleshoot technical malfunctions.
- Proven experience in the following areas:

- Asset management practices.
- Network technologies pertaining to system connectivity and troubleshooting.
- Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service.
- Ability to maintain confidentiality.
- Solid understanding of IT business functions.
- Enterprise process governance standards.
- Solid understanding of IT business functions.
- Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks and multiple customer requests.
- This job operates in a professional office environment.
- To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment.
- Required to lift up to 50 pounds as well as bending, stooping, reaching, and grasping.
- Color differentiation and hearing abilities are also required.
- Driver’s license is required.
- Fluency in English is required and any other languages are an advantage.

Preferred:

- One or more technical certifications such as Microsoft Certified Desktop Technician, A+, Network+ or comparable experience.

  • Field Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Marathon Targets Vollzeit

    About the RoleMarathon Targets is seeking a highly skilled Field Service Representative to provide technical support to customers and support sales activities in Europe, with a focus on Germany and the Netherlands.The ideal candidate will have prior military or law enforcement service, confidence operating computers, and a high mechanical aptitude with basic...

  • Field Service Representative

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Marathon Targets Vollzeit

    About the RoleMarathon Targets is seeking a highly skilled Field Service Representative to provide technical support to customers and support sales activities in Europe, with a focus on Germany and the Netherlands.The ideal candidate will have prior military or law enforcement service, confidence operating computers, and a high mechanical aptitude with basic...

  • Junior Customer Support Representative

    vor 2 Monaten

    Frankfurt, Deutschland CRYTEK Vollzeit

    Junior Customer Support Representative (Onsite in Frankfurt) Frankfurt (Onsite) QA / Customer Support Hunt: ShowdownWe are seeking a dedicated and detail-oriented Junior Customer Support Representative to join our team in our Frankfurt Studio.In this role, you will handle privacy related inquiries with precision and compliance, ensuring that the...

  • Customer Support Representative

    vor 4 Monaten

    Frankfurt am Main, Deutschland Manning Global Vollzeit

    Our client, a global telecommunication service provider, is recruiting a ** Customer Support Representative ** to join their project ** in Germany.** **Position Title** Customer Support Representative **Position Type** Permanent **Start** *** **Date** - ASAP**Location** - Frankfurt am Main, Germany (Home Office)**Contact***: - Bianca-Giorgia Hritcu...

  • Field Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Marathon Targets Vollzeit

    About the RoleMarathon Targets is a leading provider of autonomous robotic target systems for live-fire training. We are seeking a highly skilled Field Service Representative to provide technical support to our customers in Europe, with a focus on Germany and the Netherlands.Key ResponsibilitiesOperate and maintain our Marathon system as part of our rental...

  • Field Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Marathon Targets Vollzeit

    About the RoleMarathon Targets is a leading provider of autonomous robotic target systems for live-fire training. We are seeking a highly skilled Field Service Representative to provide technical support to our customers in Europe, with a focus on Germany and the Netherlands.Key ResponsibilitiesOperate and maintain our Marathon system as part of our rental...

  • Technical Evaluation Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland CSA Group Vollzeit

    Job Summary:CSA Group is seeking a highly skilled Field Evaluation Representative to join their European Field Evaluations and Verifications team. As a Field Evaluation Representative, you will be responsible for conducting technical evaluations of non-certified equipment at manufacturing sites or in the field to ensure compliance with technical requirements...

  • Technical Evaluation Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland CSA Group Vollzeit

    Job Summary:CSA Group is seeking a highly skilled Field Evaluation Representative to join their European Field Evaluations and Verifications team. As a Field Evaluation Representative, you will be responsible for conducting technical evaluations of non-certified equipment at manufacturing sites or in the field to ensure compliance with technical requirements...

  • Support Services Representative

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland TIMEConsult GmbH Vollzeit

    Join our team as a Customer Service Representative (m/w/d) at TIMEConsult GmbHWe are a dynamic and international organization that values customer engagement and satisfaction. As a Customer Service Representative, you will play a vital role in our operations.Key Responsibilities:Engage with customers to provide exceptional service and support.Collaborate...

  • Technical Field Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland baupal GmbH Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Technical Field Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, conducting on-site assessments, and collecting data to support our clients' energy efficiency goals.Key...

  • Technical Field Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland baupal GmbH Vollzeit

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Technical Field Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, conducting on-site assessments, and collecting data to support our clients' energy efficiency goals.Key...

  • Customer Support Specialist

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • Customer Support Specialist

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • Customer Support Specialist

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • Customer Support Specialist

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • German Technical Support Specialist

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Delta Air Lines Inc. Vollzeit

    Job SummaryWe are seeking a highly skilled German Technical Support Representative to join our team at Delta Air Lines Inc. This role will be responsible for providing technical support and maintenance for our IT infrastructure in office environments, reservation centers, and airport locations.Key ResponsibilitiesImplement and support desktop devices,...

  • German Technical Support Specialist

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Delta Air Lines Inc. Vollzeit

    Job SummaryWe are seeking a highly skilled German Technical Support Representative to join our team at Delta Air Lines Inc. This role will be responsible for providing technical support and maintenance for our IT infrastructure in office environments, reservation centers, and airport locations.Key ResponsibilitiesImplement and support desktop devices,...

  • Electrical Project Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Technical Global Solutions Vollzeit

    Job DescriptionJob Title: Electrical Project ManagerCompany: Technical Global SolutionsLocation: Remote (with occasional on-site visits)Job Type: Full-timeAbout the Role:We are seeking an experienced Electrical Project Manager to join our team at Technical Global Solutions. As a key member of our project management team, you will be responsible for...

  • Electrical Project Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Technical Global Solutions Vollzeit

    Job DescriptionJob Title: Electrical Project ManagerCompany: Technical Global SolutionsLocation: Remote (with occasional on-site visits)Job Type: Full-timeAbout the Role:We are seeking an experienced Electrical Project Manager to join our team at Technical Global Solutions. As a key member of our project management team, you will be responsible for...

  • Field Support Representative

    vor 3 Monaten

    Frankfurt am Main, Deutschland Skydio Vollzeit

    **About the team**: The Customer Success team is a growing international team that provides the broader organization and our customers with enablement services to ensure that our customers can get the most value out of their Skydio UAS solutions. Reporting to the VP of Mission Success Global Government team, the Field Support Representative will primarily...