Refund Assistant

Responsibilities
- Reviewing tax free forms for completeness, accuracy and compliance
- Controlling Travellers’ export of goods
- Controlling Travellers eligibility to obtain tax refund.
- Commands Understanding of Programs such Image Viewer / MNA / iREX / MS-Office
- Processing cash and non-cash transactions for eligible customers
- Following the Fraud Prevention and security policies
- Delivering professional customer experience with various Travellers
- Observing Global Blue policies, guidelines and preparing related Refunding daily reports
- Participating in Recovery project
- Administrative work

Main KPI’s
- Refund mistake ratio
- Numbers of Transactions

Competencies
- Trustworthy to handle large amounts of cash
- Able to work under pressure
- Positive attitude towards colleagues and good team player
- Agile but thorough

Skills
- Fluent in German and English; other languages an advantage
- Dedication to customer service and providing the best possible customer experience
- Problem solving skills
- Experienced in using of Microsoft Office software

Qualifications and education requirements
- Preferable 1-2 years of work experience in customer service roles.
- Flexible in terms of working hours
- Clean criminal record as per Airport requirements