Ict Technician

**Desktop Support Engineer-EUC L1**

(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.

(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

**Good exposure Mainly required
- **ServiceNow, SCCM Knowledge, Migrations, Troubleshooting, PC Building, VPN & MDM, Blue screen error, GP Update and OU in Active directory, Network & printer troubleshooting, MS Office tools, OST & PST.

**Main Responsibilities include**:

- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs,
- Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
- To provide infrastructure administration functions
- Providing on-site cover during business hours
- Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
- Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
- Works with procurement staff to purchase hardware and software.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

**Technical Skills**:

- Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Administration experience of MS Active Directory users & groups, policies and management concepts.
- Effective communication by Engineer in English language is mandatory.
- Installation and configuration - Desktop / laptop/ Printer/ Server/ Networks etc.
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Thorough understanding of Outlook's calendaring tool
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills.
- Must be detail oriented and self-motivating
- Background security check mandatory
- Experience of working as team member in a geographically and culturally diverse team

**Job Types**: Permanent, Full-time

**Salary**: 3,800.00€ - 4,500.00€ per month

Application Question(s):

- Are you British/EU citizen?

**Experience**:

- Desktop Support: 1 year (required)

**Language**:

- B2 level of German (preferred)

Work authorization:

- Germany (required)