Computer Operator

Hiring Path:

- Open to the public

Who May Apply/Clarification From the Agency:
For USEFM - FP is 08. Actual FP salary determined by Washington D.C.
- All Interested Applicants / All Sources

Security Clearance Required:
Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:

- Full Time (40 hours per week)

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

Travel Required:
Not Required

**Duties**:
Under the direction/supervision of the Computer Operations Supervisor (Operations), the incumbent serves as the Information Systems Center (ISC) Local Area Network (LAN), Wide Access Network (WAN) and Cloud Based Environment Operator. Primary responsibility is the daily administration of the Department of State Sensitive But Unclassified (SBU) Open Network (OpenNet). The field of responsibility is applicable to the LAN sites in Frankfurt. The Incumbent is responsible to independently manage, analyze, diagnose, troubleshoot, and resolve issues with hardware, software, installations, and upgrades. Manages accounts, network rights, and access to systems and equipment; monitor systems resources including performance, capacity, availability, serviceability, and recoverability. The incumbent provides and independently manages ISC mobile enrollment and supports multiple mobile environments.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE:
A minimum of (1) one year of experience in systems implementation, network administration, helpdesk technician or desktop system support is required

JOB KNOWLEDGE:

- Education Requirements:
Mandatory:

- Completion of (2) two years technical or vocational training in Information Technology is required.
- Must have one certification of either A+, Network+, Microsoft Certified Systems Administrator or Engineer (MCSA or MCSE) certification or MCITP equivalent.
- Evaluations:
LANGUAGE: Mandatory:
English : Level IV (fluent) of written and spoken is required.

German: Level II (limited knowledge) of written and spoken is required.

SKILLS AND ABILITIES
- Installation of hardware, software, operating systems, and peripheral equipment such as printers, scanners, and USB devices is required.
- Must have the ability to lift 20 KG on a regular basis and 40 KG occasionally as a team lift.
- Must be firmly grounded in customer support and effective in user training.
- Ability to multitask in an environment with shifting priorities.
- Must possess a valid driver’s license.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.