Merchant Service
vor 2 Wochen
duties and responsibilities
o Improve merchant’s knowledge and expertise with our services
o Contract management, set up, control and implement new merchants under the guidelines in work
o Business intelligence & reporting, to sales team and merchants as well, internal reports
o Administrate account set up and data responsibility, debts and income management, accounting activity, Merchant commission process
o Recover rejected forms in collaboration with processing and recovery team
o Handle internal and international requests (Sales, Bookkeeping, Processing etc.)
o Care of Master Data entries and set up, using the tools like Sales Force, MNA, MSTR etc.
o Monitor that brand guidelines are respected in all communications
o Document in CRM all Merchant’s specific information and activity done
o Answer ad hoc questions
o Draft and distribution of Business Statistics analysis and reports, presentation and discussion
o Core Sales Functions
Reporting and collaboration
o The holder of the position reports to Head of Merchant Service
o The holder of the position collaborates with: Sales Team, Accounting, Admin and retailer service teams International, Traveller Service Points team, invoicing team, recovery team, processing team,
Profile and education
o min. 5 years clerk experience ideally in retail/ financial sales/ customer service
o Proficiency in inventory software, databases and systems
o Good organizational and time management skills
o Good understanding of facts and figures, analytical approach of the retail business
Specific skills and knowledge
o Very good German (oral and written)
o English (oral and written)
o Very good knowledge of MS Office products, especially Excel
o Strong Team player with interpersonal skills
o Strong customer orientation
o Patience
o Educational techniques and business acumen
o Good understanding of numbers and figures
o Communication skills in an international environment
o Experienced in an international environment would be a plus
o Work under pressure (stress resistance) and flexible
o Result oriented, customer focused, self-motivated, self-reliant, pragmatic and confident
o Good customer relationship and management, building foundations for long term business relationships
o Problem solving attitude
o Strategic thinking
o Priority planning
o Setting objectives, providing feedback, resolving conflicts
o Ability to cope with stress and to assert oneself
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