Personal Shopper

Personal Shopper
- Wertheim, DE, 97877- Full Time**Personal Shopper (M/F/d)**

**Wertheim Village**
- About the role- As our Personal Shopper (M/F/d), you will be part of the team to create an unrivalled and personalised shopping experience in the Village surrounded by leading international luxury brands. You will deliver “an above and beyond” bespoke experience to each guest to help them with their shopping requirements by recommending products using their in-depth knowledge from the range of international brands within the Village that is suitable and meets the client’s needs, often introducing brands/items that the client would never have viewed if shopping alone. You will ensure that you are delivering a high quality of customer service to all clients and continually seeking to expand their client list, whilst partnering with brands to assist in increasing their sales.- Key responsibilities- The key responsibilities of this role will include some or all the following.-
- Provide exceptional and personalised customer experience to the high net worth customers
- Offer guests styling advice and introduce new products and brands to them
- Listen and gain an understanding of the clients current clothing options and be confident in suggesting clothing and accessory options that the client may never have thought of
- Suggest gifting options to your guests throughout the year and be proactive in helping them with their shopping requirements
- Find ways to build loyal guests relationships and communicate with the clients preferred form of communication
- Bring and develop your own Personal Shopping client base by nurturing existing clients, introduce new clients and support colleagues as well as getting referrals
- To detect opportunities for collaboration, sponsorship and presence of the Village with institutions and agencies as well as events directed to the high net worth customers
- Be proactive in staying ahead with fashion trends and the luxury fashion industry
- Maintain accurate and clear client profiles so all activity is recorded and can be reported on
- Organize high net work customer visits to the Village
- Be responsible for the personal or team sales targets and meet the other objectives
- Act as an ambassador of Personal Shopping and develop working relationships across the business-
- Build close relationships with the brands by visiting the stores to assure up to date availability of stock, brand understanding, offers and campaigns to support guests needs and drive sales
- Attend brand training sessions to continually increase your brand/product knowledge
- About You- We are looking for an individual who can display the following experience and skills:- Proven experience in sales in a luxury retail brand, personal shopping experience is essential
- A genuine interest in delivering “an above and beyond” level of service is essential
- Ability to understand luxury consumers, their needs and expectations
- Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit guests
- Able to deliver exceptional services to guests by your listening skills, cultural sensitivity, being patient and understanding with an eye on detail
- Efficient, organised and able to plan your working day to accommodate the guests
- Strong interpersonal and communication skills
- Confident in using social media to support client contact and boost sales
- Possess a strong client network / “Black Book”
- Ability to engage and build client relationships
- Ability to prioritise your work to meet tight and multiple deadlines
- Able to work well with all levels across the business and customers
- Demonstrate a creative and open minded capability to adapt to a fast pace environment
- Ability to both work as a team and work independently with mínimal supervision
- Ability to work well under pressure-
- Computer literate
- Fluent in English and German language, any other language would be beneficial