Working Student
vor 4 Monaten
**Bring out your best**
**What you'll do**
Your tasks will be to drive customer engagements, mainly in Germany. This involves a close collaboration with the Co-Leads of the CTG as well as to support customer events and keeping track of customer-related KPIs.
**Leadership**:Support our team leader by streamlining, structuring, and simplifying daily operations across all areas, and assisting with project management tasks, including planning and executing operational activities. Work closely with the CTG Co-leads, playing an integral role in ensuring the success of all team-driven projects.
**Engagements**:Drive customer engagements by ensuring a deep understanding of customer expectations and delivering an exceptional experience. Foster long-term strategic exchanges and partnerships, thereby helping customers succeed in their transformation journey while reinforcing SAP's position through robust relationship-building and strategic partnerships. Additionally, collaborate with the SAP partner ecosystem, expand our services and scale the impact of the CTG.
**Communication & Events**: Join our communications specialists, organize our internal and external representation and support in managing the content creation process.
**Reporting**:Measuring, monitoring, and interpreting key KPIs related to customer engagements, content assets, and satisfaction, conducting ad hoc analyses, generating reports for marketing support, and enhancing automation and data quality of tracking systems via dashboard implementation.
**What you bring**
- Student (f/m/d) at a university or a university of applied sciences
- Preferred fields of study: Economics, business management, marketing/communications, data science, computer science, mathematics or similar.
- Language skills**:fluent in German and English**
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
**Hard Skills**:
- Strong project management skills
- Strong business understanding and aptitude, knowledge of transformational topics preferred
- Experience/knowledge in the area where you want to support as plus
**Soft Skills**:
- Structured and goal-oriented approach
- Creative and innovative mindset with the willingness to keep learning every day and try something new
- Flexibility and able to handle multitasking
- Strong ability to prioritize and work independently, by taking the initiative
**Learning & Development Opportunities**
- Deepen your knowledge of transformational topics and gain a better understanding of SAP's strategy.
- Engage in creating, learning, and speaking about transformational content.
- Broaden skills in project management and strategic planning.
- Expand your network across SAP's P&O, Finance, and Customer Success areas.
- Gain practical knowledge in Change Management and Organizational Enablement.
- Collaborate across functions for a comprehensive business understanding.
- Learn from experienced organizational leaders.
- Enhance customer relationship management skills.
**Meet your team**
**Purpose & Objectives**
Located within the Office of the CEO board area, the **Customer Transformation Group (CTG)** is devoted to the mission of **helping customers succeed on their transformation by sharing SAP´s own transformation journey**. Therefore, CTG leads the **Transformation Business Network** and serves as a **knowledge hub**, facilitates **Peer2Peer Exchanges** in various formats and drives **enablement**.
The customer engagements are dedicated to ensuring a true understanding of their expectations and to provide the most excellent customer experience. Based on that, long-lasting strategic business exchanges and peer-to-peer partnerships are created. Next to Customer Engagements, the team also drives Internal Enablement and Knowledge Sharing as well as Content Creation.
To ensure our success we are structured in the following **focus areas**:
- Leadership
- Engagements
- Enablement
and the cross-topics:
- Content Management
- Experience (incl. Creative Design, Communication & Events, Measurement & Reporting)
**What we are doing**:
- Organize transformational exchanges to share SAP’s transformation best practices and E2E know how (Approach, Techniques, Learnings, Decision Criteria) with customers and internally
- Advise neutrally in transformational topics by acting as a strategic reference to customers and supporting them before, during and after the sales process
- Identify transformation stories, generate the content and create presentation materials like storyboards, speaker notes and videos
- Generate various other communication material and creative design assets to support internal marketing and other areas within SAP
- Organize transformation events and engage with other SAP areas to train other SAP employees to become CTO speakers
- Monitor and measure key KPIs to keep track of our activities and create
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