Sachbearbeiter Retourenmanagement

whether m, f or d does not matter. The main thing is that you bring passion

Here's what you can look forward to

**WORK-LIFE-BALANC**E** 30 days of vacation | Flexible working time models | Part-time models
- **MOBILE OFFICE **Hybrid mobile or home office, as your role allows | Up to 4 weeks a year of work & travel.
- **OTHER BENEFITS **Events **| **Employee discounts | Fitness | Company ticket in Hanover | JobRad |** **and more**

Your role in our team

**#Tasks**:Your main task is to provide our customers with optimal support and assistance in 1st and 2nd level support within our customer service in the area of returns management.
- #Interface function: You handle clarification cases in close coordination with other departments and external partners such as technology & support, sales, carriers, distributors and manufacturers.
- **#Working environment**: You can expect strong team cohesion and varied activities.**Profile**:
**#Background**: You have completed commercial training, e.g. as a management assistant for dialog marketing, management assistant for office management or a similar qualification.
- **#Work experience**: You have initial experience in customer service and ideally have knowledge in the areas of complaints, guarantees and warranties.
- **#Customer orientation**:You keep calm even in stressful situations and have tact in dealing with customer complaints. Customer satisfaction is your drive and motivation.
- **#Enjoyment in dealing with people**: and this is also noticed by your counterpart, whose concerns you handle efficiently and professionally.
- **#Teamwork**:You benefit from a well-connected team and contribute your strengths.
- **#Passion**: You share our passion for technology and the functioning of technical devices.