Reception Staff

as of now - fulltime - in 50676 Cologne, Germany

As **Europe's largest Hostel chain** a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our team at **a&o Hostel Köln Neumarkt**, we are **looking for YOU**:

- a **Receptionist **(M/F/x) to manage our Front Office.

**YOUR JOB**
- You are the figurehead of a&o: our Front Desk is your territory.
- You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
- To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
- You take care of our guests and their concerns
- As shift leader, you take responsibility for ensuring that the shift runs smoothly
- At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails

**YOUR PROFILE**
- You have experience or a completed training in the hotel industry or tourism
- Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
- You enjoy dealing with guests - and you show it, regardless of the time of day or night
- You are characterised by an independent way of working and the ability to work in a team.
- A high degree of commitment and independence are a matter of course for you.
- Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.
- You have a good command of** German and English** - of course, we would be happy to hear any other language you speak.

**OUR OFFER**
- ** 75% discount on private overnight stays in all a&o hostels**:

- attractive corporate benefits such as discounted leisure activities and events
- subsidized language courses
- Subsidized **company pension scheme**:

- ** 100% coverage of your public transport costs** (job ticket)
- support for your further education in the form of various trainings
- ** Mental Health**: We offer you free mental health coaching from an independent partner who will support you with professional, private and health-related challenges
- Of course we provide** drinks, fruit and vegetables** on a daily basis - and as hostel staff you can join your team for the meals served at the buffet
- Seniority bonuses in the form of **cash bonuses** and **additional vacation days