Supervisor Moët

Company: Moët Hennessy Europe
- Country / Region : Germany
- City : Berlin
- Business group: Wines & Spirits
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 3 years
- Reference No.: MHE01822
- Date of publication: 2023.06.09

POSITION

Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.

For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. We are proud to promote a diverse, equitable and inclusive working environment for all.

As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

**Join our team as Supervisor Moët & Chandon Bar at KaDeWe (m/w/d)**

**Your Mission**:
Provide effective support to the Store Manager in the day-to-day operations of the concession, with a focus on maximizing sales and supporting the team. Foster and maintain a balanced, professional, and approachable work environment that promotes teamwork and motivation. Ensure essential communication processes are in place to facilitate smooth operations. Take responsibility for achieving the highest standards and maintaining a strong emphasis on a customer-centric approach.

**Main Responsibilities**:
**The Team**:

- Supervise and manage the service team, leading, influencing, and encouraging others with honesty and integrity.
- Support the Store Manager in team recruitment, evaluation, motivation, and development.
- Effectively coach, mentor, and support the team to deliver an exceptional customer experience.
- Foster open communication, fairness, and respect.
- Ensure adherence to company systems, protocols, security measures, and standards.

**The Clients**:

- Create a captivating atmosphere, delivering exceptional hospitality and food & beverage services.
- Assist in developing a strong client network and maintaining an accurate client database.
- Lead by example in providing exceptional customer service.
- Supervise clientelling activities, fostering client loyalty through personalized experiences.
- Handle client complaints efficiently and gather feedback for brand improvement.

**The Sales**:

- Be a Moët & Chandon Ambassador, delivering outstanding service aligned with brand values.
- Recruit, develop, and retain clients to meet sales targets.
- Maximize sales opportunities by aligning offerings with client needs.
- Support the implementation of new brand concepts and promotions.
- Monitor key performance indicators, develop action plans for improvement.

**The Operations**:

- Oversee beverage and food services to achieve desired results.
- Manage day-to-day operations, understanding team roles for effective execution.
- Assist during high-demand periods.
- Support the Store Manager in enhancing knowledge and executing brand and operational standards.
- Contribute to implementing policies and procedures.
- Control inventory and costs, ensure compliance.
- Support staff planning and maintain stock organization.
- Manage cash and payment systems according to store policies.
- Ensure compliance with laws, regulations, and sanitation practices.

PROFILE

**Professional experience & know how**:

- Proven experience in luxury lifestyle hospitality (Bar/Lounge/Restaurant) or in a beverage nightlife service environment.
- Knows the high-end food and beverage business and principles and applies this knowledge to successfully balance all aspects of the business to deliver the required business results.
- Understands the importance and impact of their job in the overall guest experience
- Loves to meet new people with a client centric mindset and the ability to lead by example and inspire a team
- Leadership skills and ability to establish trust relationships at all levels in the business
- Understands the luxury environment as well as the competition and business opportunities
- Demonstrates high operational standards
- High level of presentation, communication with strong interpersonal skills (written and oral).
- Technical and logical approach to solve problems, proactive and highly organized
- Flexible mindset and ability to work independently, but also collaboratively with cross functional teams.
- Technical and logical approach to solve problems, proactive and highly organized.
- Able to meet the demands of a busy bar/concession with high energy levels and a determination to achieve a strong sales record.
- Experienced in handling all methods payment procedures (cash/credit/debit).
- Great communicator and proud team player while having fun doing their job.

**Languages**
- German and English written and spoken
- Any other language is a plus

ADDITIONAL IN