Emeal Workplace

As a Workplace - Deskside Supporter you will be part of the international IT Team. You will provide remote or onsite diagnosis or guidance to internal or external clients with technical issues and IMAC service on large user groups across all EMEA countries.

**Main Tasks**
- Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology
- User Management, new hire system setups, end user training when necessary
- Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives
- Provide essential online security advice and support
- Provide Support for larger scope EUC initiatives / programmes (eg. Office365 implementation, Exchange migration)
- Categorize and record reported queries and provide solutions
- Software problem management
- Support problem identification
- Escalate, if needed, unresolved problems to a higher level of support

**Profile**
- Requires a minimum of 3-5 years similar industry experience.

Technical skills:

- Advanced troubleshooting skills and debugging
- Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
- Advanced knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security.
- Good knowledge of Microsoft Windows OS - problem debugging, configuring and installing
- Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management (Office, Teams, OneDrive)
- Good knowledge of Microsoft Active Directory Users and Computers/Azure AD - operating
- Good knowledge of Microsoft Exchange 2016/Exchange online - mailbox, resources and groups management
- Good knowledge of Skype user configuration
- Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging
- Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc.

Soft skills:

- Focused to provide quality service to customers and manage their business needs.
- Good troubleshooting and debugging skills.
- Good communication skills.
- Good user and client management skills.
- Self-driven and motivated individual.
- Act as a team player to share information and knowledge so as to ensure service is consistent and at the highest level that can be achieved.
- High level of concentration and commitment with flexibility to work.

Desirable Skills:

- ITIL foundation certification
- Good Intune/Endpoint Manager - functionalities, installation, deployment and software package creation
- Good knowledge of Microsoft Server platforms 2012 R2, 2016
- Power Shell Scripting
- Experience with ServiceNow ITSM Platform.

Languages:

- Fluent English (Verbal & Written).

Are you interested?