Service Director

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

**Join us if you are**

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.For our Global Business Group, we are looking for dedicated team player who wants to actively shape our future. As a **Service Director (M/F/d)** at Nova, you will take on a key role in managing and leading service activities and systems at our customer sites. You will work closely with the Account, Sales, and Service teams as well as the HQ Service Managers. You will contribute to the continuous improvement of our technology standards and play a crucial role in the success of our company. Join our team now

**Requirements**:

- Bachelor's degree Engineering /Technical Field (Chemical, Physics, Electronic)
- Minimum of 8 years' experience in are Sr. Sales Position / Technical Support or Field Service Leadership
- Proven customer relationship management & Salesforce experience
- Experience in Service Delivery Management, Knowledge of Sales Processes
- Experience to manage a matrix organization, understanding regional needs, tracking P&L and reporting to senior management.
- Outstanding communication and presentation skills in English

Your Benefits:

- Attractive Compensation: We offer you financial security and salaries above the industry average.
- Appreciation: We treat all our employees with respect, trust, and recognition at all times.
- Onboarding: Through our well-structured onboarding process, we integrate you into the company quickly and effectively.
- Non-Cash Allowance: You receive an attractive non-cash allowance of 100€ per month, giving you the flexibility to decide how to use these funds. It is your personal budget for a higher quality of life.
- Work-Life Balance: We provide the best conditions to balance work and personal life, offering a hybrid work environment with flexible working hours, remote work, and flextime.
- Occupational Health Management: To promote your health, we provide ergonomic workplaces, support with a subsidy for computer glasses, and offer the option to participate in our bike leasing program.
- Catering: At Nova, your physical well-being is always taken care of. A daily bakery service, regular fresh fruit, and delicious food truck meals are available. Coffee, tea, and water are freely available.
- Celebrate with Nova: Enjoy team events with your colleagues and relax in a family-like atmosphere.
- Professional Development: We place great value on continuous development and the acquisition of new skills through personalized training and development programs, as well as through our tailored learning platform.

Role Responsibilities:

- Continuously analyze service improvements and identify business opportunities to drive initiatives that enhance performance and customer satisfaction, recommending product or service enhancements to increase satisfaction and sales potential.
- Take ownership of monitoring financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue to ensure optimal financial performance.
- Collaborate closely with the Field Service Team and Global HQ to define service and delivery objectives for Nova Measuring Instruments, based on forecasts and projections.
- Lead and deliver complex price quotations and coordinate the approval of pricing to ensure competitive and profitable service offerings.
- Serve as a trusted advisor to Service Teams in Europe, Taiwan, China, Korea, and the USA on technical and commercial matters, fostering strong relationships with internal stakeholders and customers to understand their needs and align service delivery accordingly.