Product Owner CRM

vor 2 Wochen

Munich, Deutschland Daiichi-Sankyo Europe Vollzeit

We - the Customer Engagement Solutions Team at Daiichi Sankyo Europe - are looking for an expierenced and dedicated CRM/CXM Product Owner joining our growing team of professionals.

At Daiichi Sankyo, we are on the cusp of establishing a seamless CRM/CXM system which is part of our ambition to implement an end-2-end digital backbone to enable, streamline and facilitate engagements with HCPs. This includes storage of all relevant customer information, support of advanced analytics through harmonized, high quality customer data and to collect and allow analysis of customer feedback. Most importantly we live and breathe an exceptional customer experience, and we're excited to invite you to join us on our journey as our new European CRM/CXM Product Owner.

In this role, you will be responsible for implementing our cutting-edge “Omnipresence” platform based on Microsoft Dynamics and not only drive the development and support our users in fully utilizing the system's potential, but also foster a culture of learning and collaboration. We believe that it's through understanding and meeting our users' needs that we create the best possible user experience.
- Thrive on mixing technical and business perspectives within multinational teams
- Possess an innovative mindset, with a knack for 'outside-the-box' thinking
- Exhibit a 'hands-on' approach to managing complexity and getting things done
- Have a proven track record of successfully implementing CRM systems

In return, we offer an international, vibrant and supportive work environment where your contribution will be recognised and celebrated. Joining us means becoming part of a diverse, forward-thinking team that's dedicated to making a difference. At Daiichi Sankyo Europe, we don't just create jobs, we create careers and nurture individual growth. We can't wait to meet you

**Key responsibilities**:

- Omnipresence CRM System Ownership: Assume responsibility for the Omnipresence CRM/CXM System by defining the systems vision and strategy as well as effectively managing and optimizing its use
- Backlog Management: Take charge of the product backlog, making sure it is consistently maintained and organized for maximum efficiency and value
- Backlog Prioritization: Prioritize the backlog items based on the value they provide, ensuring that the most impactful items are always addressed first
- Establish Business Relationships: Develop and maintain a positive and engaging relationship with various business units across Europe, ensuring productive and efficient communication
- Vendor Communication: Maintain a fruitful and effective dialogue with the vendor to ensure our CRM system stays competitive and meets our unique needs
- Support Collaboration: Work closely with support functions, ensuring that the CRM system is not only easy to maintain and support, but also aligns with the needs and requirements of these teams

***Personal skills and professional experience**:

- University degree in a related field such as business, IT, or other disciplines
- Experience as a Product Owner, particularly in the healthcare or technology sectors. Knowledge of software development processes, particularly CRM software is advantageous. Product Owner certification from recognized bodies like Scrum Alliance (CSPO, A-CSPO, CSP-PO) or Scrum.org (PSPO I, PSPO II, PSPO III) is highly desirable
- Proven track record in managing a backlog/release plans and establishing clear priorities with business stakeholders
- Exceptional communication skills, including the ability to simplify complex ideas, manage expectations effectively, and navigate trade-offs with various business stakeholders. On-site and remote communication skills are essential, as is the proficiency in facilitating discussions using virtual whiteboards such as MIRO
- Robust problem-solving skills, demonstrating the ability to drive solutions and make progress even when faced with challenges
- High level of commitment, collaboration, and an integrative personality is essential, as is the ability to fit seamlessly into a team and collaborate effectively with colleagues at all levels
- English proficiency (at least C1 level) is necessary in this multinational environment
- Experience working in an international environment would be a strong advantage given the scope and scale of operations

**What we offer**:
**Working at Daiichi Sankyo**:
At Daiichi Sankyo in Europe, we offer a workplace where your voice is heard. Everything we do, we do with a high level of commitment and a clear focus on patients’ needs. We know that our bold ambition to change patients’ lives for the better can only be achieved through the power of collaboration and the exploration of new approaches. Thus, we encourage our colleagues across Europe to be courageous, to bring their ideas to the table and to embrace opportunities to grow. When you join our European family, you will be a part of a dynamic company where everyone, no matter their role, rolls up

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