Desktop Support Specialist

vor 3 Monaten

Nürnberg, Deutschland EUC TECHS Vollzeit

_**Job Title: Desktop Support Technician**_
- **Country: Germany **_
- **City: Nuremberg, Further Strasse 246, 90429 Nuremberg**_
- **Duration: 12 month minimum ( upto 3 years )**_
- **Start Date: Immediate **_
- **Contract Type: Full time onsite (payroll)**_
- **Number of Open Positions: 2**_
- **Experience (Yrs.): 2 to 4 years in a similar environment**_
- **Language Skills: Fluency in the German language and English to a good standard**_
- **Pre-Requisite: Must have the right to work in Germany **_
- **Job Description**_

**Position Responsibilities and Functions**
- Provide first and second-level contact and problem resolution for customer issues.
- Work with third-party vendors to address complex hardware and software issues when necessary.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Basic knowledge of Mac operating systems to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and other computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Conduct remedial repairs on desktops, laptops, printers, and any authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software.
- Have a broad understanding of IT, including basic knowledge of Networks, Servers, Audio/Visual equipment, Smart Devices, and Telecom systems.
- This role requires working in a project-based environment that requires flexibility and teamwork.
- Perform other tasks as assigned.
- Bachelor's Degree or equivalent in Computer Science or a related field.
- CompTIA A+, MCP/MCSE certifications are desirable.
- Minimum of 18 months to 2 years of IT experience.
- Proficient in Windows (7-10), Microsoft Active Directory, and the use of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems.
- Experience with mobile device management (iOS, Android), enterprise encryption solutions, and Windows PC/laptop management through Active Directory.
- Strong analytical, troubleshooting, and problem-solving skills.
- Proven ability to manage multiple tasks, prioritize effectively, and meet Service Level Agreements (SLAs).
- Excellent communication, relationship-building, and customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.

**Job Types**: Full-time, Contract
Contract length: 60 months

Pay: 3.700,00€ - 4.100,00€ per month

Ability to commute/relocate:

- 90429 Nürnberg: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- German (preferred)

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