Piercer

“We are more than just a jewellery brand, we are a movement on a mission to revolutionise the jewellery experience.”

**About us**

We are a UK based brand with a strong vision to make contemporary designed jewellery accessible to everyone. With 9 stores already in the UK, we're bringing our famous ear stacks and sparkling stores to Berlin. After a very successful pop up earlier this year, we thought it was about time for A&M to make another return to Berlin.

**Our Values**

We want to get to know the real you. Alignment to our company values is the most important characteristic we look for in all new joiners. They are the behaviours that we cherish above and beyond anything else in our teams. Our 3 core values are**:Grow Together, Celebrate Each other **and** Break all Boundaries.**

**About this role**:
Fancy being one of our Berlin Piercers at our biggest pop up this year? Piercing is one of the top experiences we offer in our stores, along with jewellery welding and tattooing. A popular and fun event, you’ll be helping our customers achieve the ear stack of their dreams. Reporting into the Store Manager, you will be an integral part of the retail team.

**_ What you'll be doing_**
- Customer Service_
- Deliver an outstanding service and create a memorable customer journey
- Handle all customer queries effectively and efficiently, always providing guidance and reassurance
- Establish a personal connection with new and existing customers in order to build a loyal customer base
- Health & Safety_
- Responsible for handling and managing waste appropriately, including separating and changing sharps bins.
- Completing consent forms with customers, answering any questions and making appropriate recommendations
- Actioning Due Diligence checklists
- Ensure consistency with company procedures and communicating this to customers in a friendly, clear manner
- Studio Maintenance_
- Maintain a clean, tidy studio at all times, including a deep clean once a week
- Ensure sufficient relevant stock availability
- Complete count of disposable piercing tools and send to Merchandising to ensure sufficient stock of all tools

**_Product_**
- Ensure best practice when organising jewellery stock, considering last sterilisation date, type, metal and colour
- Ensure faulty jewellery is processed according to store guidelines
- Keep up to date with products knowledge relating to all Astrid & Miyu products

**Requirements**:

- 1.5+ years experience in a piercing studio environment
- Passionate about the Astrid & Miyu brand
- A collaborative team player
- Exceptionally organised, possessing a key attention to detail
- Commercially aware and able to contribute ideas to enhance the business
- Responsible and punctual
- Flexible and adaptable to the evolving needs of the industry, able to work weekends
- Caring and supportive

**Benefits**

We have lots of wonderful perks, but we really believe the best part about working for us is being surrounded by amazing people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.