Museum Associate

Fotografiska is the Contemporary Museum of Photography, Arts, and Culture. A destination to discover world-class photography, inspiring programming, elevated dining, and surprising new experiences, Fotografiska was founded in Stockholm in 2010. The Museum has since opened a treasured, historic landmark building in NYC’s Flatiron District, expanded to Tallinn, and will welcome a Berlin Museum in 2023. Fotografiska’s goals are simple: to inspire new perspectives for a more conscious world through the power of photography, to bring people together in discovery, experience, impact, and community.

**Fotografiska | Berlin**

Slated to open in in September of 2023, Fotografiska Berlin will be set inside a unique historic and cultural landmark and home to an unexpected mix of world-class art, vibrant cultural programming, and exceptional dining experiences. Housing 5,500 square meters, the architects Herzog & de Meuron have been assigned to carry out renovations to the cultural heritage site.

**The Role**

Fotografiska's Museum Associates are dynamic hospitality and sales professionals. This vital front
- of-house role, shapes the museum journey we offer our guests, providing them with a unique creative space to gather and share inspired moments. Museum Associates are expected to actively drive revenue - using sophisticated sales techniques and genuine engagement to sell admission tickets, events, memberships and retail merchandise.

**Requirements**:
The position encompasses a wide range of duties, including: greeting guests, ticket sales for admission and events, retail sales, membership cultivation, providing support for exhibition floors and programming, and undertaking various duties as assigned. Our Museum Associates build community, bring people together, maintain a positive and dynamic energy in the museum, drive sales, and embody the role of brand ambassador, encouraging our guests to immerse themselves in our museum experience for the modern world.

This is one of the most visible and connective roles within Fotografiska, and represents the museum with warmth, professionalism, grace, and an innate understanding of our vision in every interaction. Fotografiska’s team is lean yet sets an exceptional service standard. Museum Associates must be receptive to new information in a dynamic and constantly evolving environment, be nimble in navigating through ambiguity, and be ready to support all departments in meeting the needs of the museum in a period of ambitious growth.
- Consistently provide a high level of thoughtful hospitality and friendly, professional, and engaging service.
- Building community and lasting relationships with members and museum guests.
- Charismatically and articulately work front-of-house, as ambassadors of the Fotografiska brand.
- Be the ‘wiki for current exhibitions, event programming, retail inventory, membership offerings, and sales promotions.
- Share knowledge and enthusiasm of the entire museum with guests.
- Actively drive sales for museum admission tickets, event programs, memberships, retail, (and with a dotted line to Food & Beverage sales).
- Optimize conversion rates and cross promotion.
- Handle transactions with accuracy, security and integrity.
- Be receptive for reservations and bookings across the different business units in the Museum
- Ambitiously strive to meet and exceed shared KPIs and sales goals.
- Connect retail merchandise sales to current exhibitions and programming.
- Restock and maintain visual merchandise on The Shop floor.
- Participate in retail inventory stock counts.
- Support a wide variety of dynamic Programming events - including talks, workshops, screenings, parties, performances and exhibition openings.
- Be engaged, energetic, adaptable, and professional in working events, interacting with VIPs and graciously handling crowd management.
- Coordinate with Managers, as assigned, to complete requests of special guests, artists and partners.
- Maintain a high level of overall aesthetic and cleanliness standards.
- Pragmatically follow policies and procedures, including compliance with evolving regulations
- Rotating duties may include: museum greeter/ concierge, exhibition gallery attendant, ticketing associate, membership associate, retail merchandise sales and/or stockroom associate.
- 3 years' experience required.

Please specify if you come from a retail/sales-oriented background or from a more front-of-house/ guest experience background. (We’re looking for both) It is advantageous if you have strong skills in both, however it is certainly not a requirement.

**Benefits**
- Company Pension Plan
- Company Health Insurance
- Annual health budget for 13 high-quality services
- Choice between a mobility subsidy and a food subsidy
- Paid Time Off
- Training & Development
- As Fotografiska Berlin develops, the existing benefits roster is set to expand - more to come