Exams Coordinator

Exams Coordinator - Test Day, Computer-based testing support & Post-exam processing (Germany)

**Date**:04-Jan-2023

**Location**: Berlin, European Union, DE

**Company**:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

**Job Title**: Exams Coordinator - Test Day, Computer-based testing support & Post-exam processing (Germany)

**Role Purpose**:
The purpose of this role is to coordinate effective and efficient delivery of Exams within a location as well as post-exams processing. This role will support the engagement, relationship and performance of Venues and Test Day Staff (including acting as main point of contact) prior to and on the Test Day. The role will coordinate and escalate where required, risks or issue resolution, including co-ordination of customer communication directly or through customer services.

The role will lead on day-to-day delivery of computer-based testing at the British Council.

This role will also manage the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This role includes managing the availability of all materials to run Test Day including stationery, uniforms, banners, IT equipment. The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.

**Main opportunities/challenges for this role**:

- Drive right behaviours in the team to maintain a high level of awareness related to maintaining confidentiality of sensitive exam related materials.
- Provide ongoing, immediate support to ensure delivery of computer-based testing without disruption.
- Liaise with Global Information Services and local service providers to carry out any on-site activity needed to address computer-based testing issues.

**Main Accountabilities**:
**Product Service Delivery**
- Coordinates the related planning and delivery functions in preparation for Test Day in line with British Council processes.
- Supports the selection of suitable venues by viewing venues identified by Cluster Operations Planningfunction (if required).
- Ensures exam materials are received at Test Centre and stored securely in the Confidential Materials Room (CMR).
- Supports sorting and packing of confidential exam materials for designated test venues including computer - based access keys and codes.
- Plans for the Test Day by ensuring sufficient resources and their distribution to venues as per requirements (e.g. process guides, stationery, branding/signage/ technical equipment - speaking test/hand scanners and CICO devices).
- Acts as main point of contact for Venues and Test Day Staff 48 hours prior to and on the Test Day.
- Ensures appropriate staffing levels are maintained on the Test Day in case of last-minute Venue Staff and Examiner cancellations (48 hours prior to the test).
- Ensures the proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS).
- Arranges transport of confidential materials and resources required on test day to the exam venue
- Ensures proper script tracking, packing and return OR scanning, storing and shredding.
- Ensures all exam results are input into the Awarding Bodies platforms as per requirements.
- Ensures all exam scripts are scanned and /or delivered to Awarding Bodies.
- Ensures results, TRFs and certificates are produced and issued.
- Ensures Enquiries into Results are processed with Awarding Bodies.
- Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.).
- Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
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