Customer Success Expert

As an equal opportunity employer, we do more than accept difference. We celebrate diversity, we support employees from a wide range of backgrounds, and we benefit from the added creativity and richness that these differences bring to our offices and community. We pride ourselves on being a collaborative environment where everyone's talents and opinions contribute to the greater good and are always recognized.
For our office in the Karlsruhe area we are looking for a **Customer Success Expert** (M/F/d) in full time.

**Job description**:

- execute print projects to convince our prospects of our technology and become a consultant for checking the feasibility of print projects.
- transfer the latest technologies and processes internally as well as to our users.
- create and optimize all product related content for our customer support, such as articles for our online help portal, structure library, software release information and training documents.
- gather and document feedback from customers and field service staff to ever improve our product line and portfolio.
- administer the demo facility at our Headquarters

This position includes occasional travel (15%), potentially worldwide

**Your profile**:

- You have successfully completed master studies with strong technical or engineering background (like physics, engineering or life sciences), ideally PhD
- You have strong laboratory experience in microfabrication with 3D printing
- You are fluent in written and spoken English, especially in scientific language
- knowledge of other languages is a plus
- You are a skilled presenter and enjoy transferring knowledge
- You have outstanding analytic problem solving skills and thrive for precise and complete technical documentation
- You have excellent organizational skills
- A taste for graphic design and thrive for precise and complete technical documentation enables you to provide excellent help material for our users
- A sure instinct for intercultural communication is inherent to you
- Your curiosity about scientific advances is insatiable

**Our offer**:
At Nanoscribe, highly qualified employees from over 15 countries are working on the future of microfabrication. We are passionate about enabling groundbreaking scientific findings and driving industrial innovation. A good work-life balance is just as important to us as constructive teamwork. We promote team spirit with a variety of team events such as a barbecue on our roof terrace or our New Year's party, where the theme changes.

Our corporate culture is characterized by flat hierarchies, co-determination and constructive, open communication at all levels. With us, you can expect a challenging and varied area of responsibility that offers you a great deal of creative freedom.

We offer you
- Performance-related pay with vacation and Christmas bonuses
- Pension allowance
- 30 days vacation
- A state-of-the-art workplace in the new Zeiss Innovation Hub in front of the KIT Campus North
- Attractive benefits such as a subsidy for the EGYM Wellpass fitness network, JobRad leasing, capital-forming benefits or for the canteen
- Employee discounts via the Corporate Benefits program
- Employee development meetings
- Individual further training measures