Quality Assurance specialist

Vor 3 Tagen

Garching bei München, Bayern, Deutschland Amazon Deutschland S22 Transport GmbH Vollzeit
Operations is the heart and soul of everything Amazon does. As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance. You goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon's ability to deliver directly to customers through its network of 3rd party vendors. Key job responsibilities
• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we're able to see how we can make processes better and more efficient, or how we can reduce waste across the business. Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We're also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. BEVORZUGTE QUALIFIKATIONEN Preferred qualifications are not required to apply for a position at Amazon. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( (Inhalt entfernt)) to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Inhalt entfernt) for more information.

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