Project Manager

Why Toshiba Global Commerce Solutions? At Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences. Every day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market. Guided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here. POSITION: IMAC Manager, DACH DEPARTMENT: Maintenance REPORTING TO: Director of Maintenance, DACH WORKING PATTERN : Hybrid (3 days in office with travel to customer sites as required) OFFICE LOCATION: Carl-Schurz-Str. 7, 41460 Neuss What’s ‘In-Store’? – Role Overview The IMAC Manager is responsible for the operational planning, coordination, and implementation of rollout and installation projects for our customers. In this role, they serve as the central point of contact (“Single Point of Contact”) for customers, internal departments, and external suppliers. They ensure that projects are carried out efficiently, with high quality, and in accordance with agreed service levels, while supporting the preparation of reports for internal and external stakeholders. Main Tasks and Areas of Responsibility 1. Project Execution and Reporting (45%) Create and maintain project plans in coordination with suppliers Manage IMAC projects operationally, including progress and deviation management Prepare regular status reports Support knowledge transfer after project completion Maintain ongoing communication of project progress to customers and internal stakeholders 2. Customer Support and Communication (25%) Work closely with Account Management and Service Delivery Management Serve as the point of contact for project-related customer inquiries Participate in project and status meetings with customers Support the development of proposals and pricing calculations for IMAC projects Assist the Account Manager in identifying cross-selling and upselling opportunities within managed projects 3. Supplier Coordination (20%) Collaborate with the Director of Maintenance and Vendor Management Coordinate operational tasks with suppliers Organize and participate in project-related meetings with service providers Support the resolution of issues between internal departments and suppliers 4. Team Support (10%) Contribute to project resource planning in coordination with the Director of Maintenance Support the onboarding of new project team members Provide collegial assistance in daily project operations to ensure goal achievement EEO Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics or personal circumstances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests. Diversity, Equity & Inclusion We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.