Social Commerce Operations Manager

JUNIOR / MEDIOR SOCIAL COMMERCE OPERATIONS MANAGER – TIKTOK SHOP - GERMANY - (m/f/d) We’re looking for you TikTok is changing how the world shops, and you’ll be at the center of that revolution. As our Social Commerce Operations Manager (m/f/d), you aren’t just managing a backend—you are building the bridge between viral content and real-world commerce. Based in the heart of Cologne, you will be the secret weapon for our creator community, turning "Likes" into "Leads" and "Views" into "Volume." If you want to stop just watching trends and start scaling them, this is your front-row seat to the future of the creator economy. You are eager to learn and be at the forefront of the most exiting e-commerce development in the past 15 years? Join one of Europe’s most sought-after TikTok Shop agencies and take ownership of the operational execution and creator management. Your Responsibilities Affiliate Ecosystem Management: Orchestrate the end-to-end creator lifecycle, from strategic scouting and onboarding to managing high-volume sample logistics and partnership health. Trend & Insights Synthesis: Monitor social commerce shifts and FYP dynamics to translate emerging trends into actionable content briefs for our creator network. Content Quality Assurance: Audit and optimize short-form video assets to ensure seamless product integration, high-conversion "Yellow Basket" placement, and brand alignment. Storefront Governance: Ownership of the digital storefront’s integrity, including catalog optimization, real-time inventory synchronization, and pricing strategy execution. Platform Compliance & Performance: Safeguard "Shop Health" by maintaining 100% adherence to TikTok’s fulfillment SLAs and navigating complex platform policies. Your Profile Platform Native: Deep, intuitive understanding of TikTok’s algorithm, short-form video hooks, and the social-to-commerce conversion path. Linguistic Mastery: C2 German for high-stakes partner relations and professional English for internal collaboration. Operational Rigor: A background or mindset rooted in precision, capable of managing complex, multi-layered data sets and logistics pipelines. Technical Agility: Fast-tracked ability to master e-commerce architectures (TikTok Seller Center, Shopify, ERP systems). Location: Based in or ready to join our team in Cologne . What’s In It For You Front-Row Seats to the Future: Join the #1 TikTok Shop partner in Germany. You won’t just be watching social commerce grow; you’ll be the one building it across Europe for the world’s most iconic brands. A "Day One" Culture: We move fast. Enjoy an international, high-vibe team environment where your ideas don't get stuck in meetings—they get executed. Direct Impact, Zero Red Tape: Work in a flat hierarchy where you collaborate directly with seasoned experts and have the autonomy to own your projects. The Cologne Lifestyle: Our modern HQ is located right in the heart of Cologne, surrounded by the city's best energy (and coffee). Serious Growth: Whether it’s client management, creative production, or deep-dive e-commerce, you’ll be gaining a toolkit that is currently the most in-demand in the global marketing industry. Team Spirit: We work hard, but we celebrate even harder with regular team events and an appreciative, open atmosphere. The Bottom Line We are the largest TikTok Shop partner in Germany, and we are looking for someone to help us bridge the gap between creative production and modern e-commerce. If you’re ready to lead the social commerce revolution in Europe, we’re ready for you. About Us: GENUINE is one of Germany's leading TikTok Shop partners with offices in Shanghai, Cologne, Hong Kong, and Berlin. Our team brings more than nine years of experience from the social commerce market in China and Southeast Asia. GENUINE was founded in 2017 by Damian Maib in Shanghai. There, we helped German brands gain a successful foothold in China and position their products in front of millions of consumers. Since 2025, we have also been active in Germany, assisting leading companies in setting up their TikTok Shops.