Operations Manager

vor 2 Wochen

Wiesbaden, Deutschland Mobi-Hub Vollzeit

Job Title: Operations Manager Company: Mobi-Hub GmbH Location: [Wiesbaden, Germany] Reports to: Company Owners Job Overview: Mobi-Hub GmbH is seeking an experienced Operations Manager to oversee and optimize all aspects of our daily operations. The ideal candidate will have strong leadership skills, a keen eye for process improvement, and the ability to manage multiple departments to ensure efficient, high-quality operations. Key Responsibilities: Oversee daily operations across all departments, including RMA, inventory, customer service, repair technicians, and warehouse staff. Manage hiring, training, and ongoing development of all operational staff. Streamline workflows to increase efficiency, reduce bottlenecks, and improve overall productivity. Monitor key performance indicators (KPIs) to ensure high standards in customer service, stock quality, and operational efficiency. Identify potential challenges or roadblocks and develop practical solutions. Negotiate and maintain contracts with logistics carriers and external partners. Conduct weekly meetings with sales partners to monitor performance and maintain service quality standards. Hold weekly training sessions and performance reviews with departmental teams. Serve as the point of contact for internal communications, filtering information to the appropriate departments such as Accounting and Legal. Manage HR functions, including vacation approvals, sick leave tracking, and staff allocation. Ensure workplace safety by conducting safety meetings and enforcing policies. Provide regular updates and reports to company owners regarding operational issues, challenges, and performance metrics. Allocate staff resources across departments to meet operational demands. Collaborate with other departments to implement new initiatives, drive continuous improvement, and maintain company standards. Qualifications: Proven experience in operations management, preferably in logistics, e-commerce, or technology sectors. Strong leadership and team management skills. Excellent organizational and multitasking abilities. Proficient in monitoring KPIs and using data to drive decisions. Effective communication skills, both verbal and written. Ability to work under pressure and adapt to dynamic operational challenges. Familiarity with HR processes, contract negotiation, and safety compliance is a plus. English: spoken and written – a must. German – a plus. Working Hours: Monday through Friday, with availability outside normal hours as needed.

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