Manager application management, service operations manager

Vor 5 Tagen

Offenbach am Main, Deutschland Hyundai AutoEver Europe GmbH Vollzeit

For our European Headquarters in Frankfurt am Main area (Offenbach) we are looking for an IT professional as:
Platform Operations Manager – Dealer Services & Applications (f/m/d)

This position within the Corporate Brand Website Operations Team at Hyundai AutoEver Europe is ideal for professionals who are eager to work on digital service platforms in the automotive industry. The team has recently taken over the management of the Kia UCL and Kia Drive service applications and is now looking for a dedicated M&O (Maintenance & Operations) specialist to oversee these platforms. As part of the broader platform operations team, this role offers exposure to cross-functional collaboration and strategic platform development, contributing to the continuous improvement of dealer service applications.

Managing dealer service applications under the Maintenance & Operations (M&O) scope within the Brand Website Operations Team.
Handling M&O ticket activities by, monitoring, following up, supporting and consulting with both local and remote M&O team members.
Ensuring SLA compliance and maintaining a reasonable backlog level, while prioritizing tasks accordingly.
Setting up mid- and long-term strategic plans for platform management.
Providing regular status reports to managers and clients.
Acquiring a solid understanding of overall logic and architectural processes to support both frontend and backend operations teams.
Acting as an operations consultant to the Business Product Owner in enhancement or new project cases.

Bachelor’s degree in Information Technology, Business Administration, or a comparable field
~Excellent command of English, both written and spoken
~ Adobe AEM Basic CMS knowledge
~ Application development architecture knowledge – Microservices (React, Vue.js, Spring Boot, etc.)
~ Proficiency in Microsoft Office (M365), Figma, Jira/Confluence
~ Understanding of website frontend and CMS-level mechanisms in B2C and B2B areas
~ Knowledge of web technologies such as CDN, website system architectures, etc.
~ Good understanding of SEO, analytics, accessibility, CRM systems


Offer & Benefits:
Flexible working time and a hybrid working model.
Work in an international team and versatile environment
Varied tasks with exciting and challenging IT projects
Attractive salary and excellent compensation and benefits package, including free lunch (as lunch vouchers or in the canteen), a free monthly ticket for public transportation and Gympass to support your wellbeing.
Relocation support


We provide IT services that support the innovation and the IT competitiveness of the Hyundai and KIA Motors companies in various European countries, in areas like sales and manufacturing system development, implementation, and operation.

Are you IT-driven?

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