Senior Customer Partner Region Mid West Germany

Who We AreAt Kyndryl, we design, build, manage, and modernize mission-critical technology systems that the world depends on every day. We are committed to building a more equitable, inclusive world for our employees, customers, and communities.The RoleAre you ready to take on an exciting challenge as a Senior Customer Partner with Kyndryl? We seek a dynamic individual to revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll create, maintain, and develop deep customer connections, bringing out the best of Kyndryl and building trusted relationships with top executives.As a Senior Customer Partner, you'll be at the forefront of proactive account growth for our clients in Germany. Your responsibilities include developing strong relationships with customers and key business executives, responding to client queries, and identifying new business opportunities among existing and new customers.You will lead one or more accounts and be the driving force behind generating new opportunities and expanding existing work into larger scopes and capabilities. By building a robust go-to-market pipeline with our partners, you'll pursue and conquer new deals, elevating Kyndryl to new heights.With your deep knowledge of IT best practices and external industry standards, you understand how they can impact our customers. Staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a market leader.As an account P&L owner, you'll ensure customer satisfaction and success. Integrity is fundamental to your work, and you'll go above and beyond to ensure account compliance and uphold a stellar reputation.Who You AreYou possess the required experience and a growth mindset, eager to develop personally and professionally. You are customer-focused, prioritizing customer success, and are naturally inclusive in your collaborations.ResponsibilitiesServe as the main point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsSupport contract negotiations and close agreements to maximize profit and growthDevelop trusted advisor relationships with customer stakeholders and executive sponsorsEnsure timely and successful delivery of solutions according to customer needs and objectivesCommunicate progress of initiatives to stakeholdersDevelop new business with existing clients and identify areas for improvement to meet sales quotasForecast and track key account metrics and prepare reportsCollaborate with sales teams to identify and grow opportunities within your territoryAssist with challenging client requests or issue escalations as neededRequired Skills and ExperienceProven work experience (7+ years) in account management or a relevant roleAbility to communicate, present, and influence stakeholders at all levels, including C-levelExperience with CRM software (e.g., Salesforce) and MS Office (Excel, PowerPoint)Excellent listening, negotiation, and presentation skillsExperience delivering client-focused solutionsAbility to manage multiple projects and demands with attention to detailStrong communication skills in a complex matrix environmentKnowledge of business and technology trends, especially within IT and Automotive industriesStrong verbal and written communication skillsBA/BS or MA/MS in IT, Business Administration, Sales, or a related fieldBeing YouWe value diversity in backgrounds and experiences. Our inclusion networks foster a supportive environment where everyone can bring their whole selves to work and contribute to our equitable culture.What You Can ExpectAt Kyndryl, you'll have access to state-of-the-art resources, Fortune 100 clients, and opportunities to innovate and grow. We care about your well-being and offer benefits that support your life journey, along with industry-leading learning programs and opportunities to give back through volunteering and donations. #J-18808-Ljbffr