(Field) Service Engineer

vor 4 Wochen

Düsseldorf, Deutschland Resolve BioSciences GmbH Vollzeit

Your mission Improve the future of cancer treatment with usPrüfen Sie unten, ob Sie die Voraussetzungen für diese Stelle erfüllen, und wenn ja, bewerben Sie sich so schnell wie möglich.- determined, courageous and as a team At Resolve Biosciences, we are working to better understand complex biological processes- with the aim of enabling new therapeutic approaches.To do this, we need people who think boldly, take responsibility and enjoy learning We are looking to hire a passionate (Field) Service Engineer (f/m/d).You will become a member of the Field Service team, servicing our Molecular Cartography platforms at Resolve s Labs as well as customer sites.The role is based in the company s headquarters in Monheim am Rhein, Germany.Your Responsibilities: Troubleshoot, repair, and perform maintenance on our Molecular Cartography platforms.Installation and relocations of our Molecular Cartography platforms.Document activities, create service reports as required.Coordinate service activities with site personnel, as needed.Provide technical remote and phone support to customers.Train others to perform servicing activities on our Molecular Cartography platforms.Generate service instruction documentation.Propose design changes to improve reliability, serviceability, and the customer experience.Follow all safety policies and procedures.Your profile Bachelor s degree in an engineering/science field or equivalent experience.Experience of servicing electro-mechanical products, medical devices preferred.Exceptional customer service skills and professionalism.Ability to troubleshoot and solve malfunctions in complex electromechanical systems.Excellent organizational, time management, written and verbal communication skills.Proficient in Microsoft Office products (Word, Excel, Outlook).Detail-oriented.Ability to follow procedures without deviations.Ability to lift and carry items weighing up to 50 lbs (approx.23 kg).Willingness to up to 50% travel.

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