EMS- Dispatcher/FT 36 hours per week/nights

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice. Bristol Health EMS (Emergency Medical Services) Transportation Coordinator/Dispatcher The Transportation Coordinator/Dispatcher is responsible for the prompt notification and activation of EMS system resources for emergent and non-emergent transportation. This position is responsible for receiving emergent 911 calls from the Bristol Police Dispatch and inputting them into the BHEMS CAD as well as dispatching appropriate resources. The role schedules all non-emergent transportation requests, responds to all incoming calls and other booking methods, and manages them appropriately. The coordinator facilitates continuous throughput of patients from all points of entry within the Bristol Health EMS service area, works directly with Case Managers, Nurses and other stakeholders, and serves as the liaison between Bristol Health EMS agencies requesting non-emergency transportation. The position reports to the Bristol Health EMS Manager assigned responsibility for Dispatch Operations. Essential Job Functions And Responsibilities Establishes priority of multiple EMS emergency call requests and assigns units in order of availability. Communicates with EMS agencies that assist Bristol Health EMS to receive and communicate information, keeping track of EMS locations and demands on each service. Receives, interprets, intercepts and processes all emergent and non-emergent transfers into and out of the Bristol Health EMS system that requires response of an ambulance, wheelchair van or service performed by an EMS agency. Records variety of information during a shift and logs follow‑up to be done when necessary, including time stamps, data queries, transfer delays, and more. Works with EMS agencies and case managers to effectively triage clinical needs of patients and assure appropriate resources are utilized to support patient transfers. Requests, receives and verifies medical‑necessity documentation that supports the requested clinical level of service. Prioritizes transport requests as needed. Works with the State of Connecticut assigned Non‑Emergency Medical Transportation Broker to facilitate transportation needs of Husky clients. Notifies the on‑duty Operations Supervisor when handling early‑morning calls to arrange proper resources. Obtains pre‑transport insurance authorizations as requested. Establishes priority of multiple EMS requests and assigns agencies in order of availability. Documents and reports on timeliness of patient placement activities and issues related to efficient throughput. Achieves seamless delivery of services by appropriately involving colleagues, physicians, nurses and other staff. Ensures successful and consistent execution of Bristol Health EMS policies and procedures. Promotes continuous performance improvement to support efficient patient throughput. Maintains confidentiality of appropriate patient, staff and management data. Models customer service standards and demonstrates value for all people in the work environment. Effectively maintains a customer‑service orientation with staff and customers. Maintains a strong working knowledge of all applicable computer systems that support EMS activities. Demonstrates strong multitasking ability using multiple computer systems including EMS CAD software. Educational / Minimum Requirements Requires high school diploma or GED equivalent. State/Federal Mandated Licensure Or Certification Requirements None Bristol Hospital Mandated Educational Requirements General orientation at time of hire. Fire/Safety/Infection Control annually. Current CPR certification. Other programs as mandated by Bristol Health EMS. Special Requirements Data entry skills, customer service. Physical Requirements None specified. Work Environment None specified. Cognitive Requirements None specified. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr