IT-Admin ITSM
Vor 3 Tagen
Reference number: 11-IT-64 Application deadline: 24.07.2024 Rating: EG 10 or EG 11 TVöD (depending on professional experience) Employment is for an indefinite period. Your tasks:
You will further develop the IT service management system (ITSM) Matrix42 You create and maintain customizing, interfaces, reporting, service automation, workflows and configurations Your tasks also include administration and documentation, training and support as well as the operation and support of the ITSM tool and the associated systems You coordinate with the specialist departments to fulfill requirements in a goal-oriented manner You implement adjustments to the service definitions You advise and support the specialist departments in using the systems Your tasks also include the comprehensive IT conception of new IT systems as well as the implementation within existing structures You program new IT systems and are responsible for their introduction You maintain and service other existing IT systems You optimize and implement processes and workflows that facilitate your tasks and the tasks of adjacent areas You document your work in an appropriate and comprehensible manner Our requirements:
You have a degree in computer science, have completed vocational training in the same field or have extensive relevant specialist knowledge and can provide evidence of this. Ideally, you have experience in ITSM, IT architectures and project management, preferably in the Matrix42 environment You have basic knowledge of various programming languages, preferably PowerShell and JavaScript You are enthusiastic about digital transformation and enjoy working in an agile team The position involves contact with manufacturers and consulting providers, so you are not afraid to represent the interests of the city administration to companies As the city of Bochum uses various operating systems, you are familiar with the Windows Server and Linux (SLES) operating systems. Our offer:
We are flexible and offer home office solutions You will work in an agile team of specialists and be part of the Collaboration department. Among other things, this takes on a wide range of tasks in the further development and operation of Matrix42. The ITSM platform is the administration-wide basis for successful digital collaboration in the area of IT services, assets, etc. The city of Bochum is on the move. The Bochum Strategy has set an important course for the city's development. You can play an active role in this successful concept. Here, interdisciplinary cooperation on city-wide projects is a top priority. The compass for good cooperation and leadership creates the framework for a modern, creative and service-oriented city administration. We promote your individual skills and offer extensive further and advanced training. As an employer, your health and satisfaction are important to us. You can therefore expect family-friendly and health-promoting working conditions. You will receive remuneration in accordance with a collective agreement that provides for a special allowance and performance-related pay. In addition, the City of Bochum will pay contributions to the federal and state pension scheme for you, so that you will receive a supplementary pension later on. With our job ticket and job bike, you also have the opportunity to travel to work in an environmentally friendly and cost-effective way. Additional information:
The classification in EG 10 or EG 11 depends on the special specialist knowledge or special practical experience required for the job. In principle, the tasks can also be performed with reduced working hours. Flexible working hours can be agreed based on the requirements of the job. Please let us know your ideas on this. We are a modern and innovative service administration in the heart of the Ruhr region. In order to continuously improve this claim and the quality of our work, we strengthen diversity and cultural diversity. We foster a corporate culture that is characterized by mutual respect and appreciation. Applications from people with an international family history are expressly welcome. Applications from women are expressly welcome. In accordance with the provisions of the State Equal Opportunities Act (LGG), women with equal aptitude, qualifications and professional performance will be given preferential consideration. We will be happy to answer any questions:
Specialist office: Monir Mahdi, phone -1824, e-mail Personnel deployment: Christine Giese, phone -2467, e-mail Are you interested? If "Yes" - then please apply by 24.07.2024 exclusively online via the job portal . Link to the online job advertisement: Office of Human Resources Management, Information Technology and Organization I 44777 Bochum
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