Senior IT Operations Technician

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE, RYOBI, AEG–recognized worldwide for their deep heritage and innovative product platforms of superior quality.The company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. To strengthen our local IT team within our manufacturing operations site in Altshausen (Ulm Area) , we are looking for a Senior IT Operations Technician (f/m/d) In this role, you will have the opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive a variety of on-site IT projects, and act as the key technical bridge between local business teams and central IT. Join our team and explore exciting opportunities to grow your skills in specialized IT areas, while shaping the next step of your professional journey. Key Responsibilities: Deliver hands-on on-site L2 support, resolving complex issues to maintain efficient operations Monitor help desk trends, identify recurring challenges, and drive improvements across IT services Facilitate onboarding and training for new IT team members (f/m/d) Create and share clear training materials and documentation for the central IT L1 Support team Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution Provide local insights to guide practical and effective IT solutions Requirements: Extensive professional experience as an IT technician (f/m/d), system administrator (f/m/d), or in a similar role, with a strong focus on L2 support within a manufacturing environment Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting Good knowledge of ITIL principles and best practices for incident management, problem management, and change management Experience in first-line SAP support is considered an advantage Proven project management skills Knowledge of Operational Technology (OT) is an advantag Excellent command of spoken and written German and English Your perks: An interesting position with an attractive company – recognized as a "top employer" by kununu Company pension scheme Free parking spaces directly next to the office and good public transport connections Fresh fruit, water and hot beverages for free Company fitness via "EGYM Wellpass" and bike leasing via "JobRad" EAP (mental support for employees) Learning platforms such as "GoodHabitz" and "Learn TTI" for your professional development Special employee benefits via "Family & Friends" and additional corporate benefits Are you interested? Then send your application stating your earliest possible starting date and your salary expectations to jobs@tti-emea.com or apply directly via our careers page. Naturally, we will treat your application with the utmost discretion. We look forward to getting to know you Techtronic Industries ELC GmbHHuman Resources · Max-Eyth-Straße 10 · 71364 Winnenden