Application Support Specialist
vor 1 Woche
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.
Learn about the Danaher Business System which makes everything possible.
The Application Support Specialist (d/f/m) provides high-quality technical support and expert advice to customers using our mass spectrometry products in Life Science Research, especially Proteomics. You will enhance your knowledge through access to cutting-edge technology, assist customers in developing methods, attend technical conferences, interact with key opinion leaders, and actively participate in the Sciex Application Network.
This position is part of the Central European (DACH) Support Organization and will be located in Darmstadt, Germany and will be an on-site role.
In this role, you will have the opportunity to:
Provide efficient and successful pre-sales support to Sales through customer visits, product/application demonstrations, seminars/lectures/workshops and sample analysis
Provide post-sales Support, in -house and on -site training, visiting customers and telephone support in a timely and professional manner and by increasing customer satisfaction
Gather, analyze and deliver information from the field to local and European Sales & Marketing on competitive activity, market conditions and product opportunities to allow the Company to develop strategies and products
Liaise with local, European and global network to solve customer problems quickly and efficiently. Provide internal feedback on technical problems and input into new product features
Travel across the EMEA region to drive customer engagement, provide onsite support, training, troubleshooting and technical expertise
The essential requirements of the job include:
Degree/PhD in chemistry, life sciences or equivalent experience
Proven track record in analytical chemistry: chromatographic and mass spectrometry method development and troubleshooting, ideally focused on Proteomics Life Science Research
Awareness of HPLC-MS technologies and applications. Experience on SCIEX Accurate Mass instrumentation is beneficial
Fluent in German and good verbal and written English language skills
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Ability to travel – around 50% within territory
Must have a valid driver’s license with an acceptable driving record
It would be a plus if you also possess previous experience in:
Excellent communication and presentation skills
Good organizational skills and the ability to prioritize
SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
We are a very inclusive organization and are aware of our social responsibilities. We will therefore welcome and give special consideration to the applications of severely disabled persons.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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