2nd Level Support
Vor 2 Tagen
Are you passionate about IT and eager to make a real difference? Then join Hemmersbach, one of the fastest-growing companies, and become our new Onsite Technician in Salzgitter We provide IT services in the most extraordinary locations – whether on an oil rig, in the desert, or the Arctic. As a 2nd Level Support Specialist, you'll be responsible for ensuring our users' satisfaction by providing top-notch technical support.
Your Responsibilities:- Be the go-to person for all technical inquiries and issues, providing creative solutions that leave our users smiling.
- Manage and resolve tickets efficiently, ensuring a seamless IT experience for our users.
- Install, maintain, and troubleshoot IT systems, including MS Win 10 and MS Active Directory.
- Take charge of hardware/software installation, network configuration, and actively participate in IT projects (rollouts, migrations, hands & eyes support).
- Analyze and document system and application errors, contributing to continuous improvement.
- Completed training as an IT Specialist for System Integration or at least 2 years of experience in IT support.
- Proven experience with IT support and ticketing systems.
- Solid software and hardware knowledge in Second Level Support, particularly within the Microsoft environment.
- Excellent communication skills in fluent German and good English language proficiency for daily use.
- Ability to work independently and take ownership of tasks.
- A competitive salary and benefits package.
- Opportunities for professional development and growth within a global company.
- A dynamic and challenging work environment.
- The chance to work with cutting-edge technology.
- A supportive and collaborative team culture.
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