Web Application Support Specialist

Our customers include over 400 companies – from international corporations to hidden champions. Our software suite covers all aspects of innovation management, from idea management and partner scouting to trend and technology management. Our international team of over 160 employees implements customized solutions for our clients around the world. p>

We are looking to strengthen our team at one of our European locations, preferably in the Cologne/Bonn area, or from home.

Web Application Support Specialist (m/f/d)

Our team is passionate about what we do. p> Web Application Support Specialist (m/w/d) Your responsibilities:

• Technical support for our customers during the installation of the HYPE platform
• Configuration of authentication (SAML), interfaces, monitoring (Nagios), mail, IIS, Shibboleth, Keycloak, and on-premise support (Windows, Linux), taking into account the individual needs of our customers
• Advising our customers on IT setups for our products in complex projects
• 1st and 2nd level support of our solution and operation of support systems, e.g. ticket systems
• Planning and realization of IT projects
• System administration of the HYPE hosting environment (Google, Pulsant)
• Testing and documentation of new IT functions of the company's own software

Your profile:

• Completed vocational training in the IT sector, preferably as an IT specialist in system integration, or professional experience as a career changer in a similar environment
• Profound knowledge of current Microsoft Windows operating systems, common Linux distributions and very good general IT knowledge, especially Internet technologies (SSO, SAML, IdP, Keycloak, Shibboleth, MS Graph, SSL, Zertifikate, WAF)
• An open personality with a clear customer and solution focus and a hands-on mentality to maintain a partnership with our customers
• Several years of experience with the operation of web applications, e.g. in the Google Cloud or other hosting service providers desirable
• Proficient in both written and spoken German and English; additional language skills are a plus

Why HYPE:

• Shaping the future: Join us in supporting our clients, who are key players in the fast-paced global change towards digital transformation. With intensive training from your team, you can quickly take on responsibility and work on engaging projects in a collaborative and team-oriented environment.
• Work-life balance: Home office, 30 days of vacation, special leave for special occasions, as well as a flexible working time model await you. Regular training and development opportunities - both professionally and personally - to help you grow. li>
• Team spirit: Team spirit is our number one priority - we live it every day through close and regular dialogue. As a team, we focus on providing the best possible advice to our customers with our HYPE SaaS solutions.
• Company culture: HYPE has an inclusive and family-like culture, with an open-door policy that values employee development based on their strengths. Our job is to help organizations excel at innovation and transform towards a better tomorrow - That's about as exciting as it gets

  Step 1 – Interview
  If your background is a match for the role, we'll set up a phone or video interview with 1-2 people. p>

  Step 2 – Meet the Team
  If you move forward in the selection process, you will have the opportunity to meet with some of our key colleagues. During these conversations, they will share their experience working at HYPE, giving you a true feel of our company culture.

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