Leiter Medical Support

vor 2 Monaten

Krefeld, Deutschland Beckman Coulter Diagnostics Vollzeit
p>Regional Service Manager Germany Central (f/m/d)

Wondering what’s within Beckman Coulter Diagnostics? span>

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. p>

The Regional Service Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Central Germany. The individual will be responsible for leading a team of Customer Service Engineer, Application Specialists and IT Specialists. The Regional Service Manager will have responsibility to supervise service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. S/he will escalate complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. S/he will drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis. p>

This position is part of the Field Technical Service Organization and will be a field-based role. p>

You will be a part of the Field Technical Service Team DACH reporting into the Senior Manager Field Technical Service. If you thrive in a challenging leadership role and want to work to build a world-class Service Organization—read on.

In this role, you will have the opportunity to be responsible for:

  • Leading, managing, motivating and developing subordinate employees
  • Maintaining, optimizing and improving service KPIs in the central service region
  • Responsible for the implementation of device installations
  • Collaboration in the implementation of more complex large-scale automation projects
  • Ensuring a high level of customer satisfaction in the region
  • Close cooperation with the cross-functional teams (Sales/Workflow IT)
  • Collaboration in the realization of service projects (national / international)
  • Interface with local and regional support function teams including sales, marketing, logistics and distribution, human resources, IT, and finance.

Talent Management:

  • Build and develop a high-performance team (incl. effective change management) Constantly maintains a mind-set focused on recruiting top talent. “li>
  • Provide leadership for each country to ensure they achieve established targets and are accountable for key performance objectives in terms of sales, market share and profitability.
  • Ensure that all parts of the Germany/Central service organization continually strive to increase customer satisfaction.

The essential requirements of the job include Walking into the position, Regional Service Manager will be joining a dynamic team who share a passion for competing through an entrepreneurial approach. The individual will oversee an established, successful group of seasoned and knowledgeable service professionals. p>

In addition, certain personal attributes will be necessary components of the successful candidate’s background for the role:

  • Technical vocational training or technical college education and many years of professional experience
  • Experience in employee management and excellent team player
  • Good technical knowledge
  • High level of customer orientation and strong service mentality as well as persuasiveness and motivation
  • Substantial experience within a complex service organization in a high technology and medical product/service sector.

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