Risk Manager, Escalation Management and Prevention
vor 4 Wochen
Job ID: 2809100 | Amazon Deutschland Services GmbH - A11
The Escalation Management and Prevention (EMP) team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.
- The ideal candidate has a proven track record setting program strategy to deliver results.
- Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues.
- Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
- Analyze existing policy and process gaps, and develop solutions to close them.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.
· Use high-level judgment to own our most complex enforcement decisions.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
BASIC QUALIFICATIONS - Bachelors degree or equivalent
- Experience working in fraud or compliance organizations
- High level of integrity and discretion to handle confidential information
- Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
- Excellent written communication skills
- Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
- Experience working with cross departmental teams with proven collaboration skills
PREFERRED QUALIFICATIONS - Most investigations will be in English language, however language skills in one additional language is preferred: German, Italian, French, Spanish
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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