Facilities Coordinator

(Location: Munich, Germany)

Role:

Facilities coordinator will be responsible for coordination and controlling of on-site services and administration, ensuring first class service delivery to the Client account. Facilities coordinator reports to JLL Facilities Manager – Site lead.

Responsibilities:

• coordination and administration of site services at Client’s building located in Munich, Germany,
• provide excellent service to the Client in line with agreed SLA & KPIs,
• ensure exceptional vendor performance, manage, and track the completion of soft services delivery (including, but not limited to cleaning, landscaping, vending, catering/Café),
• management of service request system. Ensure high indicator scores including POU customers’ satisfaction, SLA,
• provide on demand services, coordinate on demand service process including pricing, service ordering, purchase order issuing and invoicing,
• coordinate and plan annual budgeting process,
• ensure accuracy of the data, analyse the costing and budgets and engage the management accordingly,
• ensure monthly finance processes are delivered as per agreed timeline: invoicing, GR, UMLV,
• manage and understand scope and budget change process, and contractual cost saving commitment,
• ensure that on-site Client’s expectations are met and exceeded. Act as a single point of escalation for all strategic customer facing matters,
• ensure reporting requirements, quality control, audit requirements, safety compliance are met all times,
• perform site inspections, safety inspections and other internal quality check inspections,
• assist during audit process and provide audit reports with professional justification wherever required,
• actively participate in RFP processes in conjunction with JLL Sourcing Team and JLL Site lead,
• understand the FM scope and in consultation with the Site lead – develop specific processes & procedures to reduce cost & improve client satisfaction,
• support development & implementation of facilities management account plan for the facility,
• promote Safety First attitude. Assist the JLL H&S Manager with ensuring outstanding adherence to JLL Health and safety procedures,
• coordinate and understand local and corporate EHS requirements, including but not limited to Pre task plan, permit procedure, Red Tag, chemical approval process etc.

Requirements:

• Have an experiance in facilities management, including experience in reactive and preventive work order management, soft service delivery and coordination.
• Outstanding client relationship management skills with great client focus and “can do” attitude.
• Commercial skills and understanding of market situation.
• Ability to manage subcontracted vendors’ staff to a high-performance level.
• Superior organizational, interpersonal communication and problem-solving skills.
• Highly motivated, pride and ownership of facility/scope.
• Ability to work autonomously.
• Ability to manage multiple work assignments simultaneously, manage multiple or conflicting priorities, and handle a high-pressure working environment.
• Analytical ability and attention to detail.
• Written and verbal English language skills.
• MS Office skills with advanced Excel, Microsoft Project, and good Word, PowerPoint skills.