物流运营

JLCPCB is a globally leading one-stop rapid electronics and mechatronics component manufacturer specializing in EDA software, PCB manufacturing, PCB assembly, 3D printing, and CNC machining. As a top semiconductor hardware company in China, we employ over 10,000+ staff and serve customers across 180+ countries worldwide. This year, our revenue will exceed $1.1 billion.We are currently looking for 【Logistics Operations Specialist】 based in 【Krefeld】.Job Responsibilities1. Logistics Operations Management. Coordinate secondary logistics arrangements in Germany and handle secondary transshipment labeling operations;2. Logistics Quality Management. Liaise with local German logistics providers, customs authorities, and internal/external departments such as headquarters functions to proactively identify and resolve logistics anomalies, enhancing operational quality;3. Logistics Customer Complaint Tracking. Handle logistics-related inquiries and customer complaint feedback, ensuring timely follow-up, closed-loop resolution, and improved customer service satisfaction;4. Logistics Reporting. Generate periodic logistics quality and cost analysis reports per departmental requirements;5. Support other projects as requested by the German company;6. Complete additional tasks assigned by superiors.Qualifications1. Bachelor's degree or higher with at least one year of relevant experience; candidates with international logistics customer service or operations experience preferred;2. Proficient in cross-border e-commerce export logistics operations with corresponding business analysis capabilities;3. Familiarity with international air or sea freight forwarding operations preferred;4. Possession of local work visa and strong German (or English) communication skills (written and spoken);5. Strong ability to handle pressure, solve problems, and drive initiatives; proactive, responsible, and patient;6. Strong teamwork and customer service orientation.