ISO Partnerships Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

What is the purpose of this Role?

The ISO Relationship Manager will grow the Independent Sales Organization (ISO) partner channel across designated regions. This role is responsible for developing strategic partnerships, driving revenue growth, and ensuring operational excellence in ISO lifecycle management—from onboarding to performance optimization.

Which jobs(s) does this Role report to?

Head of Revenue and Governance, SMB PGN

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

1. Accountabilities for your role - what are you expected to do?

As an ambitious and results-driven ISO Partnerships Relationship Manager, the candidate will be joining a very successful SMB PGN organization. In this role, the candidate will be instrumental in driving our growth within the ISO Partnerships areas.

Key Responsibilities:

• Channel Strategy & Growth

Expand ISO partnerships in target markets (e.g., Germany, BeNeLux) to maximize portfolio growth. Identify new ISO opportunities and manage pipeline development.

• Partner Management

Own end-to-end ISO lifecycle: prospecting, onboarding, enablement, and performance tracking. Ensure compliance with commercial and legal agreements. Drive partner engagement through regular business reviews and performance dashboards.

• Operational Excellence

Oversee unified processes for ISO partners (boarding, API integration, pricing, commissions). Coordinate cross-functional teams (Product, GTM, Risk, Ops) for seamless partner experience. Utilize Partner Relationship Management (PRM) tools for deal registration, residual tracking, and enablement.

2. Competencies for your Role - how are you expected to behave?

Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Collaboration:

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple

Talent Development & Engagement:

Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high caliber.

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is cons