Technical Services Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Technical Manager (m/w/d) We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 113,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

Objective:

The technical manager role is pivotal in supporting the Account Lead in developing, maintaining, and enhancing relationships with the client and other key stakeholders. The role will act as the deputy for the Account Lead. The role is responsible for self-delivery of technical services, deployment of JLL’s CEM programme. Other key areas of responsibility include supplier management, mobilisation/transition, and compliance. To be the trusted partner of Client and support their growth as the expand. . Reporting – Account Lead Responsibilities of the Technical Manager This position will ensure high quality and consistent delivery of hard services across a Data Centre site. The role will have specific responsibility for the management of key technical services. The role will involve continuous improvement, day-to-day facilities coordination and management of ad‑hoc projects for the client’s facilities.

Technical Engineering Duties:

• Establish open and transparent relationships with client managers, and business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of JLL’s services
• Provide technical leadership and support the operational and maintenance delivery
• Working closely with the account lead to organise the site team and supply chain to meet the contractual outputs and objectives as set out in the contractual SLAs within the MSA
• Deliver against the set KPI’s around down time, costs, maintenance and process compliance, and secure continuous improvements in each of the KPI area’s
• Provide out of hours call out support
• Coordinate with the on-site teams to ensure that Planning & scheduling of PPM in all service delivery aspects
• Assist in the preparation of operational procedures, emergency, and contingency plans
• Is proactive through securing in-depth root cause corrective actions, propose continuous reliability improvements and the implementation of audits
• Drive and promote a safety culture including subcontractors, suppliers and visitors
• Manage quality compliance (regulatory, client and JLL) for all systems and processes in JLL scope of works. Liaises with the EHS and Quality teams. Implement best practice from within and outside of JLL

Before you apply it is worth knowing what we are looking for:

• Engineering degree or relevant experience.
• German and English, spoken and written
• Minimum of 10 years data centre operations experience related to FM service delivery
• Thorough understanding of data center systems related to operational delivery.
• Thorough understanding of IT raised floor, co‑location, hyper‑scale, and cloud environments.
• Prior experience working with mission critical programs, procedures, and DCIM/MCIM/CMMS systems.
• Experience as a service provider.
• Hands‑on if required; reputation for delivering results
• Strong communicator, both verbally & written, in English
• Authorising engineer for Pressure Systems, Confined space and Electrical Systems (desirable)
• Quality Management knowledge and experience

What you can expect from us: