Operations Business Development Manager

vor 3 Wochen

Berlin, Deutschland dentolo Deutschland GmbH Vollzeit

About dentolo

We don’t just offer insurance. We create solutions tailored to needs. Founded in 2015, dentolo builds and operates holistic insurance solutions, radically centered around you. We believe in offering a solution for everyone’s individual needs, so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers, teams and market specialists. We call this our expert insurance approach. Today, every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands, dentolo and petolo, are rated 4.5+ of 5 on Google - unlike any other provider. We are customer-obsessed experts that love working together as a team. Our culture is built on collaboration, fast execution and bold actions, always caring about the customer first.

About the job
dentolo Deutschland GmbH is seeking a motivated and experienced French-speaking Operations Business Development Manager (f/m/x) to support the launch of our pet insurance vertical in France. In this role, you will drive process optimization and operational excellence as part of our expansion into the French market.Working under the guidance of the Country Manager, you will take on key responsibilities such as executing strategic projects, developing efficient workflows, and leading a team of claims experts to ensure an outstanding customer experience. Collaborating closely with cross-functional teams, you will contribute to scaling operations and play an integral role in driving our growth in France.

Your role in a team:

Project Ownership & Process Improvement

  • Lead the design and implementation of claims management processes for the French pet insurance product.
  • Implement new structures and processes.
  • Optimize operations, including customer service processes, in collaboration with Team Leads.

Leadership & Team Management

  • Develop and manage a team of claims experts to ensure an exceptional customer experience.
  • Conduct training, evaluations, and continuous improvement discussions.
  • Monitor and improve process compliance and performance goals.
  • Assist in day-to-day customer service operations.

Cross-Department Collaboration

  • Collaborate with the Expansion Project Team and other departments such as Product, Data, Sales and Marketing to define new features, gain insights, and communicate with customers.
  • Provide support during unexpected volume increases.

Daily Business & Operational Support

  • Assist in daily operations to ensure smooth workflows.

Requirements

Must have 😬

  • Hands-on experience in building structures and implementing processes.

  • Experience in a scale-up environment.

  • Proficiency in English and French is required.

  • Strong technical acumen.

  • Ability to build and maintain strong in-house connections.

  • Strong direct communication skills, with the ability to manage expectations and discuss requirements effectively.

Nice to have😊

  • Experience in the insurance industry, particularly in France.
  • Proficiency in German.
  • Technical skills and familiarity with tech tools.

Target achievements for the next half a year:

  • Implement new structures and processes in claims management for the French pet insurance product.
  • Collaborate with other departments for seamless operational improvements.
  • Work closely with the Expansion Project Team and departments like Sales and Product Engineering.
  • Conduct in-depth analysis of the customer experience.
  • Gain a deep understanding of operational processes to identify and implement optimization opportunities.
  • Internalize operational processes and identify inefficiencies.
  • Maintain a hands-on, customer-first approach.

Benefits

Why dentolo?

🌴 Salary & vacation

  • Attractive fixed salary
  • Staggered vacation days, starting at 28 days

🧑‍💻 Mobility & flexibility

  • You have the choice between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
  • Work abroad in the EU for up to 60 days

🧘 Health

  • Benefit from free coaching sessions with nilo.health, our mental health tool
  • Free dental or pet health insurance - to experience our products yourself

📚 Development

  • Training budget of €750 per year
  • Regular (360 degree) feedback

🙌 Team spirit

  • Legendary summer and winter parties
  • Regular team events

Sounds like the perfect job for you?
We look forward to receiving your application and getting to know you

dentolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).

When you apply, we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.

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