Solution Support Engineer
vor 1 Tag
- Als Teil unseres Customer Success Teams löst Du interessante und anspruchsvolle Robotikprobleme
- Du bist der Erste, der eine tiefgreifende Analyse von bisher unbekannten Fehlern vornimmt - manchmal sogar unter Einbeziehung unserer Kundenexperten oder Integrationspartner vor Ort per Videoanruf
- Du verschaffst Dir einen fundierten Überblick über unseren gesamten Software-Stack sowie die Roboter-Hardware, um Probleme anzugehen, die im First-Level-Support nicht gelöst werden konnten
- Als Experte für unser System bist Du in der Lage, ein Problem schnell zu verstehen und dessen Ursache in der Hardware oder Software zu finden
- Du bist hauptverantwortlich für die erfolgreiche Koordinierung und Erledigung unserer Hardwareserviceprobleme und unterstützt unsere Serviceteams vor Ort aus der Ferne
- Du hältst ein Auge auf sich abzeichnende Muster in Fehlerfällen und gehst systematischen Problemen in enger Zusammenarbeit mit unseren Entwicklungsteams nach
- Du hilfst bei der Entwicklung von Programmen in Python und Jira, um unsere Support- und Serviceprozesse zu verbessern und automatisieren
- Du bringst mindestens ein Jahr Erfahrung in einem praktischen Projekt im Bereich der mobilen Robotik mit
- Du hast nachweislich Erfahrung mit SLAM, Konzepten der Computer Vision oder der elektrischen Antriebssteuerung
- Sie hast analytische Fähigkeiten, ein Auge für Details und Spaß am Rechnen
- Du verfügst über Kenntnisse in ROS (Robot Operating System), Linux und mindestens einer Programmiersprache (idealerweise Python oder C++)
- Du bist ein starker Kommunikator, der Diskussionen moderiert, mit technischen Stakeholdern nachfasst und der Geschäftsleitung klar berichtet
- Idealerweise verfügst Du über Vorkenntnisse in Hardware-/Elektrikdesign-Software (Solidworks, Eagle, Altium oder ähnliche Erfahrungen)
- Du sprichst fließend Deutsch und Englisch
- Spitzentechnologie: Als Pioniere der Robotik sind wir in der Lage, ohne Schienen und Leitlinien zu navigieren und zu manipulieren, und bieten Lösungen für Prozesse, die noch nie jemand zuvor automatisieren konnte
- Team: Wir sind ein internationales Team mit mehr als 25 Nationalitäten. Du wirst in einem Team mit sehr smarten, bescheidenen, kooperativen und fleißigen Individuen arbeiten.
- Kultur: Sei einfach Du selbst Werde Teil eines dynamischen, innovativen und vielfältigen Teams, das Zusammenarbeit über Hierarchie stellt. Um innovativ zu sein, muss man ab und zu scheitern – wir lernen und verbessern uns ständig.
- Arbeitsplatz: Unser Büro befindet sich in der Nähe der S‑Bahn-Station „Hirschgarten“. Wir arbeiten in einem Büro im Loft-Stil mit toller Ausstattung, eigener Werkstatt und Testbereich.
- Vollverpflegung: Du hast keine Lust, darüber nachzudenken, was Du morgen zu Mittag essen willst, geschweige denn, es vorzubereiten? Zum Glück verwöhnt uns unser französischer Koch jeden Tag mit einem frisch gekochten kostenlosen Mittagessen Und als Sahnehäubchen gibt es einen gefüllten Kühlschrank mit Getränken, frischem Obst und natürlich Kaffee
- Flexibilität: Flexibilität wird bei uns großgeschrieben. Unser hybrides Arbeitsmodell für Positionen, bei denen Anwesenheit verzichtbar ist, trägt zu einer gesunden Work-Life-Balance bei.
Bei Magazino hat die Förderung der Inklusion oberste Priorität. Wir sind daher bestrebt, ein inklusives Umfeld für alle Bewerbende zu schaffen und bieten allen qualifizierten Bewerbenden unabhängig von Geschlecht, ethnischer Zugehörigkeit, Alter, nationaler Herkunft, sexueller Orientierung, Kultur oder Bildung gleiche Chancen. Wenn Du gewisse Anpassungen benötigst, um den Rekrutingprozess für Dich zugänglich zu machen, werden wir unser Bestes tun, um Dir entgegenzukommen. Sprich uns gerne darauf an
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