Customer Care

vor 4 Wochen


Berlin, Deutschland Upway Vollzeit

Upway ist die erste global Plattform für generalüberholte E-Bikes 🚲, die in den ersten 18 Monaten von 0 auf 5 Länder angewachsen ist 🔥 und sich auf einer Expansionsreise befindet, um E-Mobilität für alle zugänglich zu machen und gleichzeitig Gutes für den Planeten zu tun 💚. Wir stellen nach Einstellung und Eignung ein 🤌

Wir stellen einen Support-Spezialisten ein, der dafür verantwortlich ist, Kunden durch den Kaufprozess zu führen und sicherzustellen, dass Upway ein unvergessliches Service-Erlebnis ist, das sich auf eine großartige After-Sales-Qualität erstreckt.

Der Support-Spezialist wird auch bei den Verhandlungen über den Kauf von Fahrrädern helfen. Ein Spezialist ist ein echter Problemlöser 🦾, dem Upway seine Kunden anvertrauen kann.

Aufgaben

Kundenanfragen effizient bearbeiten:

  • Stelle sicher, dass alle Kundenanfragen und -probleme schnell und zufriedenstellend gelöst werden.
  • Übertreffe die Erwartungen der Kunden in jeder Interaktion.

Schnelle Reaktion über verschiedene Kanäle:

  • Reagiere prompt auf Kundenanfragen per E-Mail, Chat und gelegentlich telefonisch.
  • Halte ein hohes Maß an Reaktionsfähigkeit aufrecht, um eine zeitnahe Unterstützung für Kunden zu gewährleisten.

Unterstützung bei der Auswahl des perfekten E-Bikes:

  • Hilf Kunden dabei, das für sie am besten geeignete E-Bike auszuwählen, basierend auf ihren Bedürfnissen, Vorlieben und Budget.
  • Gib genaue und detaillierte Informationen zu verfügbaren E-Bike-Modellen, Funktionen und Spezifikationen.

After-Sales-Service:

  • Gib Kunden regelmäßig Updates zum Status der Lieferung ihres E-Bikes.
  • Bearbeite Garantiefälle effizient und koordiniere mit relevanten Abteilungen, um Probleme schnell zu lösen.
  • Unterstütze Kunden bei allen Anfragen oder Bedenken nach dem Kauf und gewährleiste eine reibungslose After-Sales-Erfahrung.
  • Adresse jegliche Probleme oder Diskrepanzen nach der Lieferung, wie fehlende Teile oder Schäden, und koordiniere entsprechende Lösungen.

Verbesserung von Support- und Betriebsprozessen:

  • Identifiziere proaktiv Bereiche zur Verbesserung der Kundenbetreuung und der Betriebsprozesse.
  • Arbeite mit dem Team zusammen, um innovative Lösungen zur Verbesserung der Kundenerfahrung zu entwickeln und umzusetzen.
  • Teile Feedback und Vorschläge zur Optimierung von Arbeitsabläufen, Verbesserung von Kommunikationskanälen und Optimierung von Kundenserviceverfahren. Deine Meinung zählt 🙂
  • Trage zur Entwicklung von Schulungsmaterialien und Ressourcen bei, um die Fähigkeiten und Kenntnisse des Kundenservice-Teams zu verbessern.
Qualifikation
  • Eine optimistische Einstellung, die den Umgang mit Kunden liebt
  • Selbstständigkeit und die Fähigkeit, in einem rasanten Umfeld zu arbeiten
  • Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten
  • Fließende Beherrschung der deutschen Sprache
  • Sie kennen und lieben Fahrräder
Benefits
  • Du legst buchstäblich den Grundstein für ein schnellwachsendes, internationales Unternehmen, das E-Mobilität für alle zugänglich macht
  • Du arbeitest mit sehr erfahrenen Mitarbeitern zusammen, die in ihrem Fach wahre Rockstars sind
  • Viel Flexibilität und Autonomie in deinem Job
  • Möglichkeiten, innerhalb des Unternehmens zu wachsen


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