Customer Delivery Manager for Sustainable Real Estate Software Startup
vor 11 Stunden
We are seeking a self-motivated Customer Delivery Manager to strengthen our delivery unit sitting between Business, Product, and (Technical) Customer Success. You’ll play a pivotal role in assuring that our clients’ use our product to the full potential, acting as the primary point of contact post-sale, leading the customer onboarding, coaching users and providing guidance to clients on a day-by-day basis. You become the expert for the intimate details of our software, helping our clients to meet their financial & decarbonization goals.
About You
You’d be excited to work in a dynamic, friendly, fast-growing startup where your actions really matter. You have studied engineering or a related discipline, specifically for the real estate industry. You’re an analytical, motivated professional with an eye for details, delivering accurate results reliably - yet you wish to spend a significant amount of time talking to (technical) client counterparts. You feel excited about the responsibility of shaping the direction of a pre-seed startup. Sounds like you? Read on…
About Optiml
Real estate is one of the key levers for decarbonization, and it’s time to act. Optiml is fast-growing AI startup with a mission to revolutionize investment decisions towards sustainability. We spun out of ETH Zurich in fall 2022 and raised money from top-notch US & EU funds: Innovation Endeavors (San Francisco – fund of former Google CEO Eric Schmidt) and Planet A (Berlin). Since then, we have rolled out our product across DACH + UK and raised $6M in the last 18mo, now with the team being 20 across Zurich and Munich. We have won major awards in real estate and have a vision to create a new software category of Real Estate Decision Intelligence. In short: although we’re only two years old, we’re at the stage where we need more entrepreneurial and talented people to join our team as we expand our footprint.
Tasks- Our software feels like magic Thus, we need your technical real estate knowledge and skills to run buildings through our software to generate optim(a)l asset & portfolio decarbonization strategies - to convince future clients of our value-add. You will have great responsibilities from day 1: from creating custom strategies to assuring quality results as well as presenting and discussing in client meetings.
- Our software is powerful But only after initial configuration. Thus, we need you to support the initial onboarding of our clients to the platform, train users on how to navigate successfully, and how to best integrate into existing systems and workflows. You will stay their primary contact post-sales, explaining and /or fixing smaller issues directly yourself and thereby helping people on a daily basis, ensuring customer satisfaction.
- Our software is continuously improving Therefore we need you to communicate in a friendly and effective way in both directions: 1) from Clients -> Internal: gather customer feedback, bugs and feature ideas; 2) from Internal -> Clients: communicate new functionality after release, develop and share FAQs and training materials, etc.
- Our software is disrupting the industry To demonstrate that, you will build a repository of case studies and stories of customer use cases & testimonials - show what we’ve got.
- Our company is growing - together with you You will be an integral part of our new Delivery unit (exciting), driving efficient internal processes in-line with increasing client demand. You will also be involved in tangible product improvements (e.g., by supporting contextual data gathering and assessments along with support in tracking policy developments) as well as improvement of customer experience (e.g. by identifying new features in our platform in collaboration with the product, UX research, and design teams).
Who we are looking for
- Highly self-motivated & organized: You are able to quickly and efficiently execute tasks because of your structured way of working, demonstrating strong initiative and proactivity.
- Critical eye for detail: You understand that the devil lies in the details, and trust in our industry is earned by high quality and reliable delivery.
- Client-facing acumen: You communicate confidently and effectively in English AND German (our key client markets at the moment), building strong interpersonal relations with your client counterparts.
- Overly helpful and enabling: You are willing to go above and beyond to provide the greatest experience for customers.
- Analytical and Self-Reflective: You analyze your performance and continuously seek ways to improve.
- Compassionate and Humorous: You bring kindness and humor to the team, enhancing both morale and collaboration.
Requirements
- 1-2+ years experience in the Real Estate Consulting industry in DACH (Germany, Switzerland, Austria) with client-facing interactions
- Bachelor or Masters degree in engineering or related disciplines within the Real Estate industry, e.g. Architecture, Civil Engineering, Resource Efficient and Sustainable Building studies, Integrated Building Systems, Building physics, Energy systems engineering, or similar subjects
- Willingness to learn everything about our innovative software tool in detail and become our power-user -> so you can teach others your tips & tricks
- Willingness to work in one of our offices - either Munich (DE) or Zurich (CH)
- Swiss or EU citizenship (unfortunately due to size, we can’t support non-EU)
- Excellent written and verbal communication skills in English and German (C1 level or native in both)
- Willingness to travel up to 20% of your time (e.g. to attend a client meeting in person, join team events or strategic workshops in Zurich, etc.)
- Nice-to-have: Certified GEAK expert (Switzerland) or certified DENA Energy Consultant (Germany)
- Knowledge of data requirements and existing regulations & norms for building renovations
- Familiarity with sustainability standards, regulations, or energy efficiency measures in real estate
- Experience in startup, SaaS or PropTech - software for real estate or sustainability sectors
- Direct impact on building a tech startup from scratch and defining a new category in the market
- Unique opportunity to learn: try, fail, iterate, and build new skills every day - in a culture that values growth & development individually and as a team
- Learning and development budget of CHF 1k (conferences, certificates, etc.)
- 25 days paid vacation, flexible parental leave.
- Standard Swiss insurances and pension fund
- Shit happens: 100% accident non-occupational accident insurance (UVG) covered.
- We work primarily from our Munich or Zurich office, yet we offer the possibility of some remote work and flexible hours.
-
Munich, Bayern, Deutschland Predium VollzeitWe are on a mission to combat climate change by reducing building emissions and developing cutting-edge solutions for sustainable and profitable real estate management. To achieve this, we need an expert in AI simulation model development who can drive our platform's analytical capabilities.Key ResponsibilitiesYou will develop and refine AI-based simulation...
-
Senior Real Estate
vor 5 Monaten
Munich, Deutschland PROBIS Software GmbH VollzeitStarte Dein Abenteuer als Senior Real Estate & Software Project Manager bei der PROBIS Software GmbH! Bist Du bereit, Teil eines rasant wachsenden Proptech-Startups aus München zu werden, das auf dem Weg zur Internationalisierung ist? Bei uns erwartet Dich ein einzigartiges und cooles Team mit einer unvergleichlichen Firmenkultur und jeder Menge Spaß....
-
Senior Real Estate
vor 5 Monaten
Munich, Deutschland PROBIS Software GmbH VollzeitStarte Dein Abenteuer als Senior Real Estate & Software Project Manager bei der PROBIS Software GmbH! Bist Du bereit, Teil eines rasant wachsenden Proptech-Startups aus München zu werden, das auf dem Weg zur Internationalisierung ist? Bei uns erwartet Dich ein einzigartiges und cooles Team mit einer unvergleichlichen Firmenkultur und jeder Menge Spaß....
-
Senior Real Estate
vor 5 Monaten
Munich, Deutschland PROBIS Software GmbH VollzeitStarte Dein Abenteuer als Senior Real Estate & Software Project Manager bei der PROBIS Software GmbH!Bist Du bereit, Teil eines rasant wachsenden Proptech-Startups aus München zu werden, das auf dem Weg zur Internationalisierung ist? Bei uns erwartet Dich ein einzigartiges und cooles Team mit einer unvergleichlichen Firmenkultur und jeder Menge Spaß....
-
Real Estate Portfolio
vor 6 Monaten
Munich, Deutschland Lilium VollzeitA career at Lilium is for those who want to do something extraordinary. We take pride in pushing the boundaries of engineering, technology and customer experience. As part of a team, you will tackle challenges and deliver something that has never been done before. By joining Lilium you will have the opportunity to work with a world-class entrepreneurial...
-
Internship (M/F/d) - Real Estate & Facilities
vor 6 Monaten
Munich, Deutschland Dassault Systèmes Vollzeit**ROLE DESCRIPTION**: We are currently hiring for an exciting opportunity as **an Intern (M/F/d) - Real Estate & Facilities Specialist **to join our Real Estate & Facilities team in EuroCentral. The Real Estate & Facilities team EuroCentral is in charge of all office and building operations in the region EuroCentral, providing for almost 2,000 employees...
-
Director - Real Estate Syndicate
vor 6 Monaten
Munich, Deutschland HypoVereinsbank - UniCredit VollzeitReal Estate Syndicate is a part of Debt Syndicate, which is a product unit at the core of UniCredit’s Advisory & Financing Solutions business within Client Solutions. Our clients are companies from small and medium enterprises to large multinational corporates. The role will take responsibility for structuring, pricing and placement of syndicated loans for...
-
Sustainable Solutions Expert
vor 4 Wochen
Munich, Bayern, Deutschland Predium VollzeitWe are seeking a highly motivated Sustainable Solutions Expert to join our team at Predium. This exciting role offers the opportunity to work with cutting-edge solutions for sustainable and profitable real estate management, reducing building emissions and fighting climate change.About the RoleThis position is ideal for individuals who share our passion for...
-
Product Manager for Sustainable Mobility
vor 2 Wochen
Munich, Bayern, Deutschland Moovster VollzeitAt Moovster, we are revolutionizing the way people move around cities. Our vision is to create a new mobility experience that supports a sustainable lifestyle.We are looking for an ambitious and organized individual to join our team as a Product Manager for Sustainable Mobility. As a key member of our product team, you will play a crucial role in shaping our...
-
Team Head of Real Estate Asset Management
vor 6 Monaten
Munich, Deutschland Macquarie Group Limited Vollzeit-Our Real Estate team is a global investor and manager of real estate assets. The team consists of approximately 230 high performing and motivated employees across circa 20 cities globally. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group...
-
Meu Real Estate Transactions Associate, Wwre
vor 7 Monaten
Munich, Deutschland Amazon Deutschland Services GmbH VollzeitBachelor's Degree - Fluent in English, German preferred Amazon operates a world-class network of large, technologically advanced fulfillment and distribution warehouses across Europe. The EU Ops Real Estate team is responsible for the sourcing, acquisition and asset management of all facilities in the Amazon Fulfillment and distribution...
-
Software Delivery Manager
vor 1 Monat
Munich, Deutschland Crewmeister VollzeitMunich | Full Time Crewmeister is the leading solution for time tracking and shift planning for small businesses. With our software, we help over 14,000 customers overcome the chaos of timesheets. At the core of our success are our team members — a dedicated group of over 60 individuals who bring passion, curiosity, analytical prowess, and innovative...
-
Software Delivery Manager
vor 1 Monat
Munich, Deutschland Crewmeister VollzeitMunich | Full Time Crewmeister is the leading solution for time tracking and shift planning for small businesses. With our software, we help over 14,000 customers overcome the chaos of timesheets. At the core of our success are our team members — a dedicated group of over 60 individuals who bring passion, curiosity, analytical prowess, and innovative...
-
Software Delivery Manager
vor 1 Monat
Munich, Deutschland Crewmeister VollzeitMunich | Full TimeCrewmeister is the leading solution for time tracking and shift planning for small businesses. With our software, we help over 14,000 customers overcome the chaos of timesheets. At the core of our success are our team members — a dedicated group of over 60 individuals who bring passion, curiosity, analytical prowess, and innovative...
-
Internship Opportunity in German Real Estate
Vor 3 Tagen
Munich, Bayern, Deutschland Fundament Advisory - an Edmond de Rothschild REIM company VollzeitCompany OverviewFundament Advisory, an independent investment manager, specializes in German residential assets. With over 70 years of combined experience in the German property market, the senior team has executed and managed transactions exceeding €5 billion. Headquartered in Berlin with offices in Munich and Cologne, Fundament manages more than €900...
-
Pre Sales
vor 6 Monaten
Munich, Deutschland SignUp Software VollzeitSignUp Software continues to grow, and we are seeking a talented Pre-Sales and Delivery Specialist to join our team in Germany. ️️ This role is perfect for you who want to work at a fast-growing, successful global Cloud Software company. Working with pre-sales and delivery at SignUp Software, your main responsibility will be to present our...
-
Real Estate Manager
vor 4 Monaten
Munich, Deutschland GULP – experts united VollzeitOur team of experts at Randstad professional solutions is currently looking for a qualified Property Manager on behalf of BMW . Use our service as a springboard into an attractive company in the automotive industry in Munich . Apply directly online now - or contact us by phone or e-mail and let our friendly colleagues advise you without obligation....
-
Senior Real Estate Simulation Model Developer
vor 2 Wochen
Munich, Bayern, Deutschland Predium VollzeitTransform the Real Estate Industry with Data-Driven InsightsYour mission as a Senior Real Estate Simulation Model Developer at Predium is to create cutting-edge simulation models that drive our platform's analytical capabilities. By applying advanced analytical techniques and machine learning algorithms, you will develop models that are both accurate and...
-
(Senior) Associate Real Estate Finance
vor 6 Monaten
Munich, Deutschland Banking Consult Executive Search VollzeitOur client is one of the leading real estate finance boutiques in Europe and specialises in providing independent advice and raising capital for selected real estate transactions. The transaction profile includes the entire debt structure (senior loans / whole loans), mezzanine loans and preferred equity as well as equity for new acquisitions and...
-
Sustainable Product Development Manager
vor 3 Wochen
Munich, Bayern, Deutschland IntegrityNext VollzeitAt IntegrityNext, we're seeking a talented Sustainable Product Development Manager to drive the success of our B2B SaaS solutions in the supply chain industry.About UsWe're an interdisciplinary team of sustainability experts, procurement professionals, and IT specialists dedicated to making the world a more sustainable place. Our state-of-the-art technology...
