Product Support Engineer

vor 4 Wochen


Hamburg, Deutschland EVIDENT Europe GmbH Vollzeit

We are currently seeking a Product Support Engineer (m/w/d) for our team Service/ Product Support Service in Hamburg.

Tasks
  • In your role as Product Support Engineer EMEA, you are responsible for the product support (hardware, software) of an assigned microscopy portfolio
  • You work in an international customer-centric environment, helping us understand customer issues quickly and fix their problems
  • You manage and conduct technical training of field service engineers and Service Partners
  • You clarify technical requests from customers and coordinate the required next steps, such as sending out a Field Service Technician/ Service Partner or to ask the customer to send in the defect product
  • As part of an international team being responsible for EMEA region you are the focal point of contact for technical requests
  • You provide technical (e.g. product installations, spare part advice) and applicational (e.g. product handlings and settings) remote support to external and internal customers (e.g. customer care, back-office, sales, …)
  • You are responsible for in-house service & will visit customers for on-site support
Requirements
  • Professional background in biomedical, electronics, mechanical or similar engineering field
  • Very good PC hardware and software knowledge
  • Good management & organizational skills
  • Good user-level knowledge of MS O365
  • Very high level of customer centricity and quality awareness
  • Ideally years of experience in the technical service of optical measurement & monitoring equipment
  • Excellent communication skills across all levels of the organization and with external customers
  • You enjoy traveling up to 20%
Benefits
  • Flexible working hours, 50% remote work possible
  • 30 days of holiday per year
  • 13,5 salaries a year
  • Modern office and inspiring working environment
  • Subsidized meals in the neighborhood of our office (Stadtküche)
  • Public transport ticket (100% subsidized) or free parking space
  • Bike leasing
  • Subsidy fitness first gym
  • Employee Assistance Program to support your health, mental and emotional well-being
  • Comprehensive company pension scheme
  • Joint company events and activities

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.



  • Hamburg, Deutschland EVIDENT Europe GmbH Vollzeit

    We are currently seeking a Product Support Engineer (m/w/d) for our team Service/ Product Support Service in Hamburg.TasksIn your role as Product Support Engineer EMEA, you are responsible for the product support (hardware, software) of an assigned microscopy portfolioYou work in an international customer-centric environment, helping us understand customer...


  • Hamburg, Deutschland EVIDENT Europe GmbH Vollzeit

    We are currently seeking a Product Support Engineer (m/w/d) for our team Service/ Product Support Service in Hamburg.TasksIn your role as Product Support Engineer EMEA, you are responsible for the product support (hardware, software) of an assigned microscopy portfolioYou work in an international customer-centric environment, helping us understand customer...

  • Product Engineer

    vor 2 Wochen


    Hamburg, Deutschland Ingersoll Rand Vollzeit

    Job Description : New Product Development or localization on portable Compressor products. Have portable product system design capability. Responsible for package and system design work requirement, including 3D layout, 2D drawing and product engineering database deliverables. Job Responsibilities: Responsible for R&D on portable compressor...

  • Support Engineer

    Vor 5 Tagen


    Hamburg, Hamburg, Deutschland Next Ventures Vollzeit

    Next Ventures is proud to partner with an industry-leading Software House who are actively seeking a Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of telecommunication but also venturing into groundbreaking projects in the aviation...

  • Support Engineer

    Vor 5 Tagen


    Hamburg, Hamburg, Deutschland Next Ventures Vollzeit

    Great Opportunity for a System Support Engineer: Remote/Hamburg-BasedNext Ventures is proud to partner with an industry-leading Software House who are actively seeking a Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of telecommunication but...

  • Support Engineer

    vor 3 Wochen


    Hamburg, Deutschland Next Ventures Vollzeit

    Great Opportunity for a System Support Engineer: Remote/Hamburg-BasedNext Ventures is proud to partner with an industry-leading Software House who are actively seeking a Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of telecommunication but...

  • Support Engineer

    vor 3 Wochen


    Hamburg, Deutschland Next Ventures Vollzeit

    Great Opportunity for a System Support Engineer: Remote/Hamburg-BasedNext Ventures is proud to partner with an industry-leading Software House who are actively seeking a Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of telecommunication but...


  • Hamburg, Hamburg, Deutschland ABOUT YOU Vollzeit

    We are looking for a skilled Technical Support Engineer (m/f/d) to join our team onsite in Hamburg or remotely within the EU.Our Tech Department is the heart of SCAYLE, driven by the passion to develop the best infrastructure & applications. You will work on high-scalable products on a cloud-based infrastructure and collaborate with developers who constantly...

  • Support Engineer

    vor 3 Wochen


    Hamburg, Deutschland Next Ventures Vollzeit

    Next Ventures is proud to partner with an industry-leading Software House who are actively seeking a Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of telecommunication but also venturing into groundbreaking projects in the aviation...

  • Support Engineer

    vor 3 Wochen


    Hamburg, Deutschland Next Ventures Vollzeit

    Next Ventures is proud to partner with an industry-leading Software House who are actively seeking a Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of telecommunication but also venturing into groundbreaking projects in the aviation...

  • Support Engineer

    vor 4 Wochen


    Hamburg, Deutschland TalenTailors Vollzeit

    We are looking for a Technical Support Engineer IoT for our client which is in Hamburg, Germany located.Responsibilities Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical know-how? Then you've come to the right place! In 1st and 2nd level support, you will support our...

  • Support Engineer

    vor 3 Wochen


    Hamburg, Deutschland TalenTailors Vollzeit

    We are looking for a Technical Support Engineer IoT for our client which is in Hamburg, Germany located.Responsibilities Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical know-how? Then you've come to the right place! In 1st and 2nd level support, you will support our...

  • Support Engineer

    vor 3 Wochen


    Hamburg, Deutschland Next Ventures Vollzeit

    Great Opportunity for a System Support Engineer: Remote/Hamburg-Based Next Ventures is proud to partner with an industry-leading Software House who are actively hiring a talented System Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of...

  • Support Engineer

    vor 4 Wochen


    Hamburg, Deutschland Next Ventures Vollzeit

    Great Opportunity for a System Support Engineer: Remote/Hamburg-Based Next Ventures is proud to partner with an industry-leading Software House who are actively hiring a talented System Support Engineer to join their hard-working team in Hamburg.With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of...

  • Sales Support Engineer

    vor 2 Wochen


    Hamburg, Deutschland Wärtsilä Vollzeit

    Sales Support Engineer Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our...


  • Hamburg, Hamburg, Deutschland XING Vollzeit

    Our advertising team plays a crucial role in Xing's monetization. The team is responsible for developing products that support both the B2B and B2C aspects of the business, and collaborates closely with product, sales, marketing, and data analytics departments. As a backend engineer, you will contribute to the development of features for web, iOS, and...


  • Hamburg, Deutschland Wärtsilä Vollzeit

    Technical Support Engineer Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to...


  • Hamburg, Deutschland Academic Work GmbH Vollzeit

    Technical Support Engineer IoT (m/w/d)Durchstarten in einer der Zukunftsbranchen schlechthin? Von der smarten Waschmaschine bis hin zum vernetzen Auto - werde Expert:in für IoT Geräte! Bewirb dich jetzt als Technical Support Engineer IoT (m/w/d).Über die PositionUnser Partner bietet dir die Möglichk...


  • Hamburg-Harburg, Deutschland Don Nelson (Recruitment) Vollzeit

    **Product Trainer/Technical Support** **General description**: You will take the lead as a product and installation trainer on solar roof products for the PV ez Rack portfolio and support the EU technical support team for The Company's DACH and EU activities. You will be responsible for providing hands-on assistance to customers with product installation,...


  • Hamburg, Hamburg, Deutschland Nordmann, Rassmann GmbH Vollzeit

    Nordmann – eine international erfolgreiche Unternehmensgruppe in der Chemiedistribution mit rund 600 Mitarbeiter*innen und einem Umsatz von 620 Millionen Euro. Unsere Werte wie Menschlichkeit, Offenheit und eine respektvolle Zusammenarbeit prägen unsere Unternehmenskultur und unseren Erfolg. Zur Verstärkung unserer Teams suchen wir für unser...