Documentation Lead
vor 1 Monat
Job DescriptionJPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We’re also committed to designing content for reuse in a way that’s measurable and consistent.We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us, as we embark on this exciting chapter in the continued growth of our business. Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.Job Description:As a Documentation Lead / Customer Ops procedure Manager (all genders) you will be responsible to understand the customer journey process defined by our design teams, familiarize with the build and draft the procedures, knowledge articles, how to guides, FAQ documents delivered as part of the process. You will primarily be involved in team management, process management and ensuring the project goals are objectively met. The role involves to co-ordinating with multiple stakeholders to extract the inputs required to draft the documents, review with relevant stakeholders and get the sign-off. Job Responsibilities:Establish, create and maintain procedures & job articles for day to day activities within knowledge bankConduct gap analysis on any new regulations or changes within any regulations alongside procedures and ensure to update the same in centralized knowledge bankCollaborate with process engineers and customer service teams, subject matter experts to establish the need and terms of procedural changes, as well as with external and internal customers to analyse information needs and requirements Acting as subject matter expert for best in class digital business policy, processes, products and solutionsInvolve in new project initiatives aligned with strategic goalsExtensive stakeholder management working with global teams to ensure we deliver exceptional service at all timesManage the workforce requirements / headcounts and meet the on-going demandRequired Qualifications:German Language proficiency Relevant expertise in documentation management and record keeping, content managementExperience working in a high growth company with a start-up environmentLeadership experience handling large teams / processes and global locations, as well as successfully building and maintaining a strong operational culture as a force driving people, customer & business successHave excellent communication and presentation skills, both written and oralStrong knowledge of banking regulations, policies, procedures and productsStrong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirementsPreferred Qualifications:Demonstrate organizational skills and ability to handle working within strict timelinesExperience in using enterprise-wide requirements definition and management systems and methodologies #ICBCAREERJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.Full timePosting Date: 2024-04-26
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