Concessions Program Mgr, EU Ops Concessions
vor 3 Wochen
EU Ops Concessions is seeking a Program Manager who will be part of a new team that is defining and building innovative products and service capabilities to reduce operational defects. The person in this position will focus on the network-wide topic of undelivered shipments and have unique possibility to support the development of the entire new program to make sure products safely return to Amazon. Come join the team and help us make history
EU Ops Concessions is overseeing E2E Ops Controllable Concessions, Undeliverables and Unreturned for EU AFN network. The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analyzing and fixing operational defects in First (FCs), Middle (ATS), Last-mile (Carriers and AMZL) and Transportation network. The products developed by the team are roll-outed across EU AFN Network. As our tools have already become the standard in EU, some of them have been already adopted by WW stakeholders. In 2023 Unreturned Concessions were recognized as strategic initiative aiming for 10% YoY improvement in 2024. To speed up defect reduction in 2025 Concessions' team secured resources to broaden the program for ensuring that not delivered shipments are returning to the Amazon allowing further reselling. Joining the team you will develop new solutions that will be used in daily operations in the EU network, solving complex business needs in unexplored area. You will be responsible for building and managing the E2E Program of Undelivered Unreturned Concessions.
To be successful in this position, you need to be comfortable working across the entire business, and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management. The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously. Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected. Critical to the success of this role is your ability to work with big data, develop think big initiatives, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standard.
We are open to hiring candidates to work out of one of the following locations:
Luxembourg, LUX
Job ID: 2579639 | Amazon EU Sarl
APCT1_DE
-
Senior Programme Manager, EU Operations Concessions
vor 3 Wochen
Luxemburg, Deutschland Amazon Europe Core VollzeitOur Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the...
-
Luxemburg, Deutschland Amazon Europe Core VollzeitAmazon's European Transportation team is responsible for our transportation network's connectivity across Europe to deliver billions of shipments each year. We collaborate with multiple internal teams (e.g. Supply Chain, Finance, Tech, Retail) to ensure a speedy and reliable customer delivery in the cheapest way possible. As a Transportation Program Manager...
-
Luxemburg, Deutschland Amazon Europe Core VollzeitAt Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you'll be an essential part of innovating and transforming our processes. You'll be taking the lead on the design and launch of new programs for our customers. You'll also oversee programs that are already running and find ways to improve them. This is...
-
Senior Program Manager, Strategy, Amazon Freight EU
vor 4 Wochen
Luxemburg, Deutschland Amazon Europe Core VollzeitAmazon Freight Europe is looking for a Sr. Program Manager to join the Strategy team for our externalized freight business as we design and deliver a world class freight experience for our business customers. They will partner closely with Product, Program, Operations, and Commercial leaders to identify the challenges and opportunities in our organization,...
-
Senior Program Manager, Strategy, Amazon Freight EU
vor 4 Wochen
Luxemburg, Deutschland Amazon Europe Core VollzeitAmazon Freight Europe is looking for a Sr. Program Manager to join the Strategy team for our externalized freight business as we design and deliver a world class freight experience for our business customers. They will partner closely with Product, Program, Operations, and Commercial leaders to identify the challenges and opportunities in our organization,...
-
Program Manager II, Intermodal
vor 3 Wochen
Luxemburg, Deutschland Amazon Europe Core VollzeitAt Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you'll be an essential part of innovating and transforming our processes. You'll be taking the lead on the design and launch of new programs for our customers. You'll also oversee programs that are already running and find ways to improve them. This is...
-
Senior Program Manager Reverse Logistics
vor 3 Wochen
Luxemburg, Deutschland Amazon Europe Core VollzeitOur operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced professional who wants to join our Reverse Logistics Solutions (ReLo Solutions) team as Senior...
-
Luxemburg, Deutschland Amazon Europe Core VollzeitAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of...
-
Senior Product Manager, AFP
vor 4 Wochen
Luxemburg, Deutschland Amazon Europe Core VollzeitAmazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities,...
-
Senior Product Manager, Amazon Freight Partner
vor 3 Wochen
Luxemburg, Deutschland Amazon Europe Core VollzeitAmazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities,...
